Acer Swift 3 black screens and unresponsive keyboard

2»

Answers

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SmithyBlacksmith
    SmithyBlacksmith Member Posts: 19

    Tinkerer

    Yes. Soon I will be taking my laptop to a technician, hopefully that way I may figure out what the source of the issue is.
  • Does the same problem still occur when resetting the battery?
    https://youtu.be/NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SmithyBlacksmith
    SmithyBlacksmith Member Posts: 19

    Tinkerer

    Update: A technician has confirmed that the problem has been the result of a motherboard failure. I know my options now are to either replace the motherboard or get a new laptop altogether. However my particular Acer Swift 3 laptop have unique looking connectors that appear to require a special tool to remove them. So what do I need to remove them so I can replace the motherboard as well as how much would it cost to buy a new motherboard?
  • billsey
    billsey ACE Posts: 35,309 Trailblazer
    Which model of Swift 3 do you have?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • SmithyBlacksmith
    SmithyBlacksmith Member Posts: 19

    Tinkerer

    billsey said:
    Which model of Swift 3 do you have?
    SF 315 - 52 G - 55HM. They technician even stated that it's too new of a computer
  • I know it is a risky procedure. However, have you checked whether a bios update solves these problems?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 35,309 Trailblazer
    OK, the case screws on a SF315-52G are T6 Torx screws. So you need a T6 screwdriver to remove them.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • SmithyBlacksmith
    SmithyBlacksmith Member Posts: 19

    Tinkerer

    I am getting a new laptop and starting over. So I think I'm going to call this resolved however I do still appreciate all the efforts and feedback given to help me here so thx to all of you.
  • billsey
    billsey ACE Posts: 35,309 Trailblazer
    Sorry we couldn't get it fully resolved.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.