Black screen no power, computer dead?

antsos
antsos Member Posts: 24 Troubleshooter
edited October 2023 in 2020 Archives
Greetings fellow acer users,

My acer aspire vn7-591g just crashed during world of warcraft with just a black screen and the power just got cut. It wont show any sign of power and I’ve tried hitting the battery reset button and removing the battery and putting it in position again without success. 

What should I do? 

Best regards
-Antsos
«1

Answers

  • Have you tried to disconnect the lithium battery?
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  • antsos
    antsos Member Posts: 24 Troubleshooter
    Have you tried to disconnect the lithium battery?
    Yes, I tried disconnecting the battery and then putting the battery back in place and tried starting the laptop without any response. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited June 2020
    OK! Try resetting the battery again as this video:
    If the battery reset does not work, the interlock button may not be pressed properly! Look for some button on the motherboard look like these:

    However, if you do not want to open the notebook, make sure that all upper case screws are pressed firmly:

    See this link too: http://forum.notebookreview.com/threads/help-acer-asipre-v15-nitro-wont-power-up-on-battery.785204/
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • antsos
    antsos Member Posts: 24 Troubleshooter
    Hi,

    i’ve tried resetting the battery and pressed the interlock battery several times without success. 
    I’m missing the two upper screws shown in your picture in the corners. 
    What should I do?

    best regards
  • I have the impression that this button, which is located just at the top, next to the hinges, may not be pressed correctly:

    This is the battery reset button:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • antsos
    antsos Member Posts: 24 Troubleshooter
    I have the impression that this button, which is located just at the top, next to the hinges, may not be pressed correctly:

    This is the battery reset button:

    Should it be ”pressed in” after I’ve pressed it? Right now after I’m pressing the button it ”pops out” again. 
  • I think the screws that are missing, as you said earlier, are just the screws that press the button. Can you send a picture of the missing screws?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • antsos
    antsos Member Posts: 24 Troubleshooter
    edited July 2020
    I think the screws that are missing, as you said earlier, are just the screws that press the button. Can you send a picture of the missing screws?
    I’ts the upper left and upper right marked with purple. I just ordered https://www.ebay.co.uk/itm/Genuine-Acer-Nitro-VN7-571G-VN7-591G-VN7-791-Full-Screw-Pack-Set-Screws/254364390971?pageci=2b57489b-4e10-492a-8c27-cdc3e67e5c15#vi__app-cvip-panel  but those two were missing in the package. So this is the problem then or?
  • It is possible that the power interrupt button is not being properly pressed. You can try to solve the problem by placing a few layers of electrical tape:
    Acer A515-51G-58VH Desliga sem aviso e no liga normalmente


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • antsos
    antsos Member Posts: 24 Troubleshooter
    It is possible that the power interrupt button is not being properly pressed. You can try to solve the problem by placing a few layers of electrical tape:
    Acer A515-51G-58VH Desliga sem aviso e no liga normalmente


    I think the charger is broken? My electricity checker says I got power before the starter but not after  
  • When you press the power button, what does the electric checker show?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • antsos
    antsos Member Posts: 24 Troubleshooter
    When you press the power button, what does the electric checker show?
    Nothing :anguished:
    usually it should be orange when charging and blue when full. Now there is no light showing. 
  • Maybe because that button that I marked, is not being pressed, cutting the power of the motherboard.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • antsos
    antsos Member Posts: 24 Troubleshooter

    Putting electric tape on the power button just did so I can’t press the button at all now. Still no power. Does anybody know this?
  • Are the layers of electrical tape pressing the button down?
    Acer A515-51G-58VH Desliga sem aviso e no liga normalmente
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • antsos
    antsos Member Posts: 24 Troubleshooter
    Are the layers of electrical tape pressing the button down?
    Acer A515-51G-58VH Desliga sem aviso e no liga normalmente

    Can’t find this item. Are you sure thats from my computer?

  • antsos
    antsos Member Posts: 24 Troubleshooter
    This is how it looks
  • antsos
    antsos Member Posts: 24 Troubleshooter
    Does anyone know? I dont want to throw the computer, feels so bad just because of maybe some easy issue
  • Try adding a few more layers of electrical tape. Also make sure that the battery reset button is locked down, as it should be loose.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • antsos
    antsos Member Posts: 24 Troubleshooter
    Try adding a few more layers of electrical tape. Also make sure that the battery reset button is locked down, as it should be loose.

    Can you mark that button on my picture of my motherboard i attached previously please?