Acer Predator Helios 300 Fan Noise

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Answers

  • Eyadisho
    Eyadisho Member Posts: 3 New User
    Cutlass said:
    Yes I have the same problem and my laptop is almost brand new Helios 300 2019 model.
    When the fan is low, like around 1980 rpm I can hear it fluttering. and I'm pretty sure it's the GPU fan as well.
    The higher it goes, the fluttering just gets masked by the fan noise.
    It drives me crazy when I'm trying to work and type quietly. 
    It sounds like it's hitting something but I opened it up and couldn't see anything.
    It might be the black electrical plastic sheet covering the RAM. I might try to get some electrical tape and start taping ***** down.
    Can anybody advise? Please
    The same problem, after 6 months of use, yesterday this problem started 
    although my laptop is working fine... 
    I am also trying to find a solution =/ 
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    edited January 2020
    As a workaround you can use my new experimental method and completely stop fans to have real passive mode
    Or set gpu fan to very minimal 1000 rpm not achievable by default Acer settings

    Details are here 
    https://community.acer.com/en/discussion/574033/helios-300-ph317-53-72p5-rtx-2060-fan-stopping/p6
  • Silver1234
    Silver1234 Member Posts: 1 New User
    @Cutlass can you give us the link to the video that you used? I'm starting to get really sick of that ***** noise everytime I open up my laptop
  • Nimesh93
    Nimesh93 Member Posts: 1 New User
    Cutlass said:
    Yes I have the same problem and my laptop is almost brand new Helios 300 2019 model.
    When the fan is low, like around 1980 rpm I can hear it fluttering. and I'm pretty sure it's the GPU fan as well.
    The higher it goes, the fluttering just gets masked by the fan noise.
    It drives me crazy when I'm trying to work and type quietly. 
    It sounds like it's hitting something but I opened it up and couldn't see anything.
    It might be the black electrical plastic sheet covering the RAM. I might try to get some electrical tape and start taping ***** down.
    Can anybody advise? Please
    I have exact same problem, It is so frustrating, still trying to find a solution, please update if you find one. Thank you
  • ibrahimo_kn11
    ibrahimo_kn11 Member Posts: 1 New User
    I have exact same problem  :'( 
  • heyheywill
    heyheywill Member Posts: 7

    Tinkerer

    To solve this problem you have to replace the fan. The bearings are worn and the fans are scratching the compartment inside. Send it to ACER repair center or buy and replace the fan yourself
  • MakeOutHill
    MakeOutHill Member Posts: 19 Troubleshooter
    Nimesh93 said:
    Cutlass said:
    Yes I have the same problem and my laptop is almost brand new Helios 300 2019 model.
    When the fan is low, like around 1980 rpm I can hear it fluttering. and I'm pretty sure it's the GPU fan as well.
    The higher it goes, the fluttering just gets masked by the fan noise.
    It drives me crazy when I'm trying to work and type quietly. 
    It sounds like it's hitting something but I opened it up and couldn't see anything.
    It might be the black electrical plastic sheet covering the RAM. I might try to get some electrical tape and start taping ***** down.
    Can anybody advise? Please
    I have exact same problem, It is so frustrating, still trying to find a solution, please update if you find one. Thank you
    i actually found a fix that worked for me without replacing anything,
    i think the fan come with no lubrication or something that make that bad rattling noise 
    first you need to remove the fan from its pin after you unscrew the cover 
    then pull the fan away from the pin its actually connected with just magnets 
    watch this video  for example https://www.youtube.com/watch?v=ewbMYAB0qwM
    then lubricate the pen with oil or if you have something better i done it with a car engine oil and it works really great 
    i took a cotton ear swap and dipped it in the oil and lubricated the pen
    carefull not to get messy and touch also the hole between the magnets with the ear swap try to get the oil in but not much
    be sensitive and take your time 
    be carefull when removing the 3D fan because it actually hard to pull this one out not like the CPU one its very easy
    and try not to damage the fan try to use all your finger to pull it out
    now put all the things back and try if this fixes any thing and please let me know if it does.


  • MakeOutHill
    MakeOutHill Member Posts: 19 Troubleshooter
    and yeah another thing if you look closely you will see (or in my case) a red paint or a red something that was on the fan if you saw somethig like that try to get a razor or a knife and scratch this paint as i think it was doing some uneven weight on the fan when it spin and again try to be carefully and dont damage the fan and i washed the fan with water and soap because its stainless steel I think 🤔 then alcohol ofcourse and let it dry before putting it back together.
  • yurik
    yurik Member Posts: 1 New User
    acer preadtor helios 300 2018 i7 8th and 1060 (about 8 months of using )
    the same problem - noisy fans
    so i decided to clean fans from the dust so i did it 
    and can say by now that it helped , noise didn't disappear but it is about 70% more silence now 
    found video instruction
    https://www.youtube.com/watch?v=uB39PPoHBpo&list=LLYlHCsBz7NsEoIqRAWL5tag&index=2&t=7s 
  • MishRahman
    MishRahman Member Posts: 2 New User
    Somebody please help I am having the exact same issue and my device is just nearly 2 months old. The vibration noise is coming from the GPU fan and while shaking the laptop slightly its going away. Tilting the laptop at some point is also getting rid of the noise for some time. I still have my warranty But I cant send the system due to restrictions of COVID.
  • UserBrUS2
    UserBrUS2 Member Posts: 10

    Tinkerer

    belik said:
    Cutlass said:
    Yes I have the same problem and my laptop is almost brand new Helios 300 2019 model.
    When the fan is low, like around 1980 rpm I can hear it fluttering. and I'm pretty sure it's the GPU fan as well.
    The higher it goes, the fluttering just gets masked by the fan noise.
    It drives me crazy when I'm trying to work and type quietly. 
    It sounds like it's hitting something but I opened it up and couldn't see anything.
    It might be the black electrical plastic sheet covering the RAM. I might try to get some electrical tape and start taping ***** down.
    Can anybody advise? Please
    Through the metal fan out (gpu) and get normal plastic one (the same as on cpu)
    Think about doing that
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Nimesh93 said:
    Cutlass said:
    Yes I have the same problem and my laptop is almost brand new Helios 300 2019 model.
    When the fan is low, like around 1980 rpm I can hear it fluttering. and I'm pretty sure it's the GPU fan as well.
    The higher it goes, the fluttering just gets masked by the fan noise.
    It drives me crazy when I'm trying to work and type quietly. 
    It sounds like it's hitting something but I opened it up and couldn't see anything.
    It might be the black electrical plastic sheet covering the RAM. I might try to get some electrical tape and start taping ***** down.
    Can anybody advise? Please
    I have exact same problem, It is so frustrating, still trying to find a solution, please update if you find one. Thank you
    i actually found a fix that worked for me without replacing anything,
    i think the fan come with no lubrication or something that make that bad rattling noise 
    first you need to remove the fan from its pin after you unscrew the cover 
    then pull the fan away from the pin its actually connected with just magnets 
    watch this video  for example https://www.youtube.com/watch?v=ewbMYAB0qwM
    then lubricate the pen with oil or if you have something better i done it with a car engine oil and it works really great 
    i took a cotton ear swap and dipped it in the oil and lubricated the pen
    carefull not to get messy and touch also the hole between the magnets with the ear swap try to get the oil in but not much
    be sensitive and take your time 
    be carefull when removing the 3D fan because it actually hard to pull this one out not like the CPU one its very easy
    and try not to damage the fan try to use all your finger to pull it out
    now put all the things back and try if this fixes any thing and please let me know if it does.


    MakeOutHill the issue here is not all aeroblade fans pop out like that one especially the newer 2020 models they do not come out if you try it you will break it just a warning anyways


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2020
    MishRahman if you can open it yourself without voiding the warranty go ahead and check whats going on if not you just have to wait to send it to acer


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/