My Aspire V3-772G Webcam driver has disappeared for the Accer Crystal Eye webcam - A Mystery

strader
strader Member Posts: 8

Tinkerer

edited October 2023 in 2020 Archives
Picture it: My office, 3 Weeks ago, my computer does a Windows 10 upgrade. Nothing out of the ordinary just minor irritations BUT when I go to use my web for a video conference, it’s not there.

Error code: 0xA00F4244 <no camera attached>. My webcam is missing, built-in Acer Crystal eye. It has been faithful to me for 7 years. Enter Microsoft, I followed their trouble shooting recommendations for the webcam since it was there update that caused my camera to disappear. Next, I went to the device manager which is when I discovered my Camera Diver was missing. I also looked in hidden devices to make sure it was not being sneaky. I tried reinstalling all my drivers from the Acer support site for my computer but to no avail. Then I reset my computer, however, my webcam has not returned and there is no driver in the device manager.

Can you solve this mystery?

Answers

  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    >>>my computer does a Windows 10 upgrade. >>>

    An Win8x-to-Win10 upgrade (which isn't automatic) or a Win10 update? Jack E/NJ

    Jack E/NJ

  • strader
    strader Member Posts: 8

    Tinkerer

    A win 10 update. I did Win 8x-to-win 10 a year ago.
  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    >>>Then I reset my computer>>>

    Did you check for a ControlPanel restore point before you did this? Jack E/NJ

    Jack E/NJ

  • strader
    strader Member Posts: 8

    Tinkerer

    yes I did the restore point before I reset. There was no camera driver.
  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    Try running this test and report back webcamtests.com
    Jack E/NJ


    Jack E/NJ

  • strader
    strader Member Posts: 8

    Tinkerer

    I ran this as well before and after the reset. NotFoundError: The object can not be found here.
  • Are there any disabled devices here?

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  • strader
    strader Member Posts: 8

    Tinkerer

    There are no disabled devices

  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    edited July 2020
    Google 'pc.rar' ' amazon'. Download & decompress the rar file from the link provided therein. Run the imaging program to see if it can detect it. Jack E/NJ

    Jack E/NJ

  • strader
    strader Member Posts: 8

    Tinkerer

    what am exactly am I looking for, the google search is coming up with amazon adds.
  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    The pc.rar file " for PC from www.kkmoom.com/pc.rar " Jack E/NJ





    Jack E/NJ

  • strader
    strader Member Posts: 8

    Tinkerer

    ran it. it could not find the built-in camera
  • strader
    strader Member Posts: 8

    Tinkerer

    ran it a second time. it found my camera and the driver has mysteriously reappeared. thank you.
  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    Did you perhaps move the lid screen down and up when it found the camera the 2nd time? Jack E/NJ

    Jack E/NJ