I just got this issue. I was playing Metro exodus. The game caused my computer froezen screen so I h

Raul4dNx
Raul4dNx Member Posts: 2 New User
edited November 2023 in 2020 Archives
I just got this issue. I was playing Metro exodus. The game caused my computer froezen screen so I had to hold the power button to force it to shut down. After booting it back up again, PredatorSense thinks the GPU is always idle even though Nvidia GPU activitity shows it becomes active and GPU-Z recognizes activity. I am on the 17in version of the helios 300. I play all games but still sayng discrete gpu is idle . Please someone help me .

Answers

  • What is the exact model? Example AN515-51-75KZ. Does the video card appear in the device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • Raul4dNx
    Raul4dNx Member Posts: 2 New User
    Hi its  Predator helios 300 PH317-52 yes it appears i can run games but i cant see in the predator sense app the degrees how it it is Please help me i try to reinstall the app but its the same 

  • Have you tried to uninstall and reinstall the predator sense?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)