Acer predator Triton 300 - Black Screen, Keyboard Lights up. Nothing else.

Azure
Azure Member Posts: 3 New User
edited November 2023 in 2020 Archives
I’ve had my Acer predator Triton 300 for around 2 days now, and after I shut it down, left it in my bag for around 2 hours, and went back home to turn it on again. It remains a black screen despite the keyboard lights lighting up.

there isn’t any Pinhole to resent battery. And when connected to an external device nothing happenes. What do I do?

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,605 Trailblazer
    edited January 2020
    Hi,
    Switch off the laptop, disconnect from mains, press Power button for 12 Secs, leave the laptop to rest for a while(15-20 Mins), then reconnect the AC adapter and fully charge the battery before start using it.
  • blurred_8216
    blurred_8216 Member Posts: 5

    Tinkerer

    Azure said:
    I’ve had my Acer predator Triton 300 for around 2 days now, and after I shut it down, left it in my bag for around 2 hours, and went back home to turn it on again. It remains a black screen despite the keyboard lights lighting up.

    there isn’t any Pinhole to resent battery. And when connected to an external device nothing happenes. What do I do?
    Did the suggestion work...i have same problem but it is not working.....please reply...🤯🤯🤯
  • blurred_8216
    blurred_8216 Member Posts: 5

    Tinkerer

    Hi,
    Switch off the laptop, disconnect from mains, press Power button for 12 Secs, leave the laptop to rest for a while(15-20 Mins), then reconnect the AC adapter and fully charge the battery before start using it.
    Can u suggest something else....mine have same problem... Ut this solution not working.
    Thankyou in advance 😘
  • Adarsh_Jaiswal
    Adarsh_Jaiswal Member Posts: 1 New User
    Hello , It been 7 months that I have triton 300 and it was working smoothly , but suddenly today some keys of my keyboard are not working like letter p ,t ,u ,etc and numbers 1,3 and numbers 3,5 in Numpad also few symbols are also not functioning . I have tried to uninstall and reinstall the keyboard driver but the problem is still there . Please HEPL 🙏🙏.
  • KyleJ
    KyleJ Member Posts: 3 New User
    Same issue, got it yesterday, had in backpack for about 10 hours, next power on=black screen. Holding power button + rest did not work. Nor did reseating ssd, ram, bios battery, and lcd to motherboard connector. I suppose I'll look for the connection behind the screen. Maybe that side came loose.

    I would have liked to plug in an hdmi to a second monitor before any hard reset type of step. I feel like it's booting to bios now since it kinda restarts when I hit ctrl.alt.del. Couldn't find pictures or a guide to our bios, so I can't blindly press buttons to get back to login, or check for errors.
  • KyleJ
    KyleJ Member Posts: 3 New User
    The screen is glued in place. I'm afraid I'll break the screen trying to pry it off. Still broken. Just going to see if I can still return it.
  • KyleJ
    KyleJ Member Posts: 3 New User
    Update: After letting it sit for about a week and a half the screen turned back on..

    Not sure if this was a factor, but, when it did turn back on, my SSD wasn't in all the way. So it wouldn't boot. But after re-seating it. The laptop works just as I left it.
  • Sayantan11
    Sayantan11 Member Posts: 1 New User
    Azure said:
    I’ve had my Acer predator Triton 300 for around 2 days now, and after I shut it down, left it in my bag for around 2 hours, and went back home to turn it on again. It remains a black screen despite the keyboard lights lighting up.

    there isn’t any Pinhole to resent battery. And when connected to an external device nothing happenes. What do I do?
    I've same problem, did the suggestion work? 
  • Azure
    Azure Member Posts: 3 New User
    Thanks for all who tried to help. It's really late of a response, but the entire issue was caused because the laptop shut down in the middle of a windows update and froze the screen. It was fixed 2 days after I initially made the post. None of the suggestions here worked, I just sent it in to be checked and they just reset the system.
  • Azure
    Azure Member Posts: 3 New User
    Azure said:
    I’ve had my Acer predator Triton 300 for around 2 days now, and after I shut it down, left it in my bag for around 2 hours, and went back home to turn it on again. It remains a black screen despite the keyboard lights lighting up.

    there isn’t any Pinhole to resent battery. And when connected to an external device nothing happenes. What do I do?
    I've same problem, did the suggestion work? 
    No. It didn't. I just sent it back to where I bought it and it was resolved.