Question about the backlights on the Lid of the Helios 300

casper613
casper613 Member Posts: 8

Tinkerer

edited November 2023 in 2020 Archives
I recently got my Helios 300, working great, but I have a question about the lights on the lid. For me, only the Predator logo is lit up, not the side bars. Is this supposed to be like that or are they supposed to light up as well? Thanks!

Answers

  • Roland84
    Roland84 Member Posts: 3 New User
    Hello. Same for me too. Also, there is a blue dot on one of these bars. I hope this is usual.
  • casper613
    casper613 Member Posts: 8

    Tinkerer

    Just checked on mine, and it is it doesn't have that. I hope that there wasn't a batch of defective Helios 300s. (My model is PH315-52)
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    casper613  @Roland84as far as im aware only the the logo light up nothing else the sides are just effect as the previous versions not really sure if some of the higher end models come with side leds or not probably contacting acer directly they would know for sure 


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  • Roland84
    Roland84 Member Posts: 3 New User
    casper613 said:
    Just checked on mine, and it is it doesn't have that. I hope that there wasn't a batch of defective Helios 300s. (My model is PH315-52)

    My model ise Ph317-53. I will contact service tomorrow :/
  • Roland84
    Roland84 Member Posts: 3 New User
    edited July 2020
    I called Acer and the seller. They both agree that the blue dot should not be there and it is a cosmetic defection. I informed them about this problem for only 1 week after ı bought the laptop, so ı wanted a new one. But they told me that ı must send the laptop to technical service. I am not satified the way they are handling the situation, especially Acer. It looks like Acer does not provide a good quality after-sales service. This is what ı see for now. I also wrote my complain to a third party website which Acer is also following and receiving customer complaints. Let's see if they are going to solve my problem.