Helios 300 PH315-52 CPU throttling issues

shantanuthakur1
shantanuthakur1 Member Posts: 24 Networker
edited November 2023 in 2020 Archives
I had been facing CPU and GPU throttling issues in my Helios 300 PH315-52. I gave for a CPU repaste and vents cleaning under warranty. After I received my laptop, there were significant drops in the temperatures because the rear vents were almost completely blocked by dust. My GPU temperature stays at 75 C even at full load and fans at auto. The CPU temps are not satisfactory. They are 90-91 at full fan speed at 60-70% load. The CPU reaches max (92 C) at both Turbo mode or if I use the normal mode with fans at auto. I contacted the service center suspecting that they might have used a cheap thermal paste for the CPU but it seems they had used Arctic MX-4. I checked the thermal tests of my model on youtube and found out that I shouldn't be getting those high temps and throttles. What could possibly be wrong with my laptop?
i7 9750H
OC GTX 1660 ti
32 gb dual channel 2666 Mhz
Thank you.

Answers

  • shantanuthakur1
    shantanuthakur1 Member Posts: 24 Networker
    Will repasting the laptop myself using a high quality paste like Kryonaut be of any help?

  • Turismo4GT
    Turismo4GT Member Posts: 9

    Tinkerer

    @shantanuthakur1 Maybe the tech that did the repaste didn't do the best job on the CPU, even if they used Arctic MX-4. Also consider that your temps are affected by ambient temperatures more than we give credit for. I live in Barbados and it's fairly hot here; I regularly see idle temps high 40s - early 50s Celcius during the daytime, but at night my idle temperatures can get as low as 32 degrees.
  • Turismo4GT
    Turismo4GT Member Posts: 9

    Tinkerer

    It may give you peace of mind if you are comfortable doing the repaste yourself with a higher quality thermal grease. You will likely see a drop of a few degrees if you do a good job.
  • shantanuthakur1
    shantanuthakur1 Member Posts: 24 Networker


    Hello.
    Thank you for the reply!
    I live in Bangalore with temps between 25-30 C. My idle temperatures are hot as well 50ish C during the day and 40ish during the night even when the cool boost is on.
    Yeah, I guess peace of mind it is. I will try it myself once after looking into some online guides.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    shantanuthakur1 yes repasting yourself if youre able to without voiding your warranty with kryonaut or similar its always the best use the spread method only a thin layer covering both diodes its enough too much paste its bad also make sure to clean the fans and exit airflow and that you optimise your windows properly and undervolt  also lift the back 2/3" for a proper airflow good luck


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • shantanuthakur1
    shantanuthakur1 Member Posts: 24 Networker
    xapim said:
    shantanuthakur1 yes repasting yourself if youre able to without voiding your warranty with kryonaut or similar its always the best use the spread method only a thin layer covering both diodes its enough too much paste its bad also make sure to clean the fans and exit airflow and that you optimise your windows properly and undervolt  also lift the back 2/3" for a proper airflow good luck
    Helios 300 already comes with a optimum undervolt. Do you recommend me undervolting it further even if repasting solves the thermal throttling issue? Will it degrade the performance?