Trying to revive my Laptop who's stuck on Acer logo

Louger
Louger Member Posts: 9 New User
edited November 2023 in 2020 Archives
Hi, i have Acer Aspire 4752
I remember back then that I have upgraded this to win10
Then all of the sudden after some update from win10, my laptop become like this, stuck on ACER Logo


So I searched some solutions and I tried one of the common solution:
  1. Download Acer Aspire 4752's bios from here
  2. renamed JE40219.ROM to JE40219.FD
  3. copy it to an empty bootable usb
  4. Removed battery and charger from laptop
  5. hold power button for 30 sec then release
  6. hold FN+esc then power on
  7. release it when fans starts spinning
  8. and wait for 5 mins?
  9. then what? probably access bios by pressing F2??
I don't know the next steps are, but after 5 mins of waiting, my laptop still stuck on Acer Logo.
Is there a specific solution for my laptop?

Additional, the first time I encounter this, I did the reseating CMOS battery solution and replacing the CMOS battery, but both wont work

Answers

  • Please do not attempt a bios recovery. When you disconnect the hdd, can you access the bios?
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  • Louger
    Louger Member Posts: 9 New User
    Please do not attempt a bios recovery. When you disconnect the hdd, can you access the bios?
    Tried it, but still doesn't work
  • billsey
    billsey ACE Posts: 35,323 Trailblazer
    You may be hosed if the BIOS update you tried didn't complete. Your initial problem likely had nothing to do with the BIOS, but was instead an issue with the Windows load. You need to get back into the BIOS to reset it to defaults and then we'll work at diagnosing the Windows issue.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Louger
    Louger Member Posts: 9 New User
    billsey said:
    You may be hosed if the BIOS update you tried didn't complete. Your initial problem likely had nothing to do with the BIOS, but was instead an issue with the Windows load. You need to get back into the BIOS to reset it to defaults and then we'll work at diagnosing the Windows issue.
    Nope, my HDD is freshly formatted, I also checked my HDD's Health on CrystalDisk on the other computer, it says "Good"
  • Can you access the bios or not? What happens when you turn off the notebook, disconnect the power adapter, disconnect the battery and press the power for 60 seconds?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 35,323 Trailblazer
    edited June 2020
    Louger said:
    billsey said:
    You may be hosed if the BIOS update you tried didn't complete. Your initial problem likely had nothing to do with the BIOS, but was instead an issue with the Windows load. You need to get back into the BIOS to reset it to defaults and then we'll work at diagnosing the Windows issue.
    Nope, my HDD is freshly formatted, I also checked my HDD's Health on CrystalDisk on the other computer, it says "Good"
    If the HDD was freshly formatted then it wouldn't have an OS and would stop at that Acer screen. If instead of formatted you mean freshly installed, perhaps you didn't wipe the old partition from the drive before installing, so the EFI partition was left alone without the correct data on it, giving you those same symptoms. At this point, if you can get into BIOS reset it and save, then boot a Windows install flash drive and do the install. When it gets to the place where it asks you which partition to use, delete all partitions on the drive, then choose the unallocated area for the install. That way the installer will put everything needed on.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Louger
    Louger Member Posts: 9 New User
    billsey said:
    Louger said:
    billsey said:
    You may be hosed if the BIOS update you tried didn't complete. Your initial problem likely had nothing to do with the BIOS, but was instead an issue with the Windows load. You need to get back into the BIOS to reset it to defaults and then we'll work at diagnosing the Windows issue.
    Nope, my HDD is freshly formatted, I also checked my HDD's Health on CrystalDisk on the other computer, it says "Good"
    If the HDD was freshly formatted then it wouldn't have an OS and would stop at that Acer screen. If instead of formatted you mean freshly installed, perhaps you didn't wipe the old partition from the drive before installing, so the EFI partition was left alone without the correct data on it, giving you those same symptoms. At this point, if you can get into BIOS reset it and save, then boot a Windows install flash drive and do the install. When it gets to the place where it asks you which partition to use, delete all partitions on the drive, then choose the unallocated area for the install. That way the installer will put everything needed on.
    The whole HDD has been formatted, and also I can't access the BIOS by pressing F2, the loading of acer just stuck at 75% just like in the picture
  • Louger
    Louger Member Posts: 9 New User
    Can you access the bios or not? What happens when you turn off the notebook, disconnect the power adapter, disconnect the battery and press the power for 60 seconds?
    I can't access the BIOS and I tried that method, it's still the same issue
  • There is a possibility that there is a problem with some hardware. Try disconnecting the hdd or ssd and then check if you can access the bios.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Louger
    Louger Member Posts: 9 New User
    There is a possibility that there is a problem with some hardware. Try disconnecting the hdd or ssd and then check if you can access the bios.
    I tried:
    • Removing HDD
    • Removing Disk Drive
    • No USB flash driver were plugged in
    • Removing RAM, but this leads to black screen
    Problem still persist
  • Try disconnecting the rtc battery from the CMOS.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Louger
    Louger Member Posts: 9 New User
    Try disconnecting the rtc battery from the CMOS.
    Already did that, then I try to run the laptop without CMOS battery, then I tried resetting it for 30 sec. Same problem :(
  • This may be a problem with ram. Can you test with another ram?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Louger
    Louger Member Posts: 9 New User
    Louger said:
    Try disconnecting the rtc battery from the CMOS.
    Already did that, then I try to run the laptop without CMOS battery, then I tried resetting it for 30 sec. Same problem :(
    Yes, I bought a brand new ram at the time when this problem occurs years ago, same spec. tried it, still the same problem
  • When you disconnect the hard drive, can you access the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Louger
    Louger Member Posts: 9 New User
    When you disconnect the hard drive, can you access the bios?
    Yes I already said that to the other comment above
  • what happens when you install another hard drive?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)