V371 New replacement Battery will Not Charge

unlevel42
unlevel42 Member Posts: 5 New User
edited December 2023 in 2020 Archives
V3 371
SN: 44006218166
BIOS V 1.32

Original battery slowly failed.
Computer works fine on AC power.
Bought and installed new battery.
Discharged until 22% power remaining.
Still works on AC power
Acer Centre showing battery as working fine.
Battery not charging up at all- remains at 22%.

What can I do?



Answers

  • Does the new battery have the same voltage as the old battery? Also, try performing the power reset:
    a) turn off the notebook, disconnect the power adapter and disconnect the lition battery;
    b) then, press the power button for 60 seconds;
    Have you also checked the bios version?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • unlevel42
    unlevel42 Member Posts: 5 New User
    New battery has the same Voltage and Amperage.
    Battery power down etc done-no effect.
    I have also used battery reset pin-hole previously- no effect.

    BIOS V 1.32 installed 2016.
    How can I update BIOS?
    Still shows 22% charged.

    Thanks for your help, Richard
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • StevenGen
    StevenGen ACE Posts: 13,018 Trailblazer
    Is this battery a none OEM from eBay or Amazon? As I've got the same problem(s) with a laptop I'm using a V3-571G and I put a cheap refurbished (which they all are) copy from eBay. Does the battery not show that its charging in the taskbar 'battery icon? 

    Why I ask is because, I have this problem with this refurbished battery that I bought also, I've had this problem since this thing was "so called new" from eBay but, the battery works and has charged for over 6 months, but it shows that its got 25% charge in the taskbar. This is when its been fully pugged into the power supply. What I do is this, unplug the power supply, let the laptop run on the battery until its charge is down to 10% or even turns off and then recharge the battery and keep it on the power supply, the taskbar battery icon sometimes shows full charge and sometimes it just shows whatever it wants to (which I'm not worried about) try that.  
  • philetus
    philetus ACE Posts: 4,759 Pathfinder
    I have had good luck on NinjaBatt  and AGPtek® on Amazon.
  • unlevel42
    unlevel42 Member Posts: 5 New User
    philetus said:
    I have had good luck on NinjaBatt  and AGPtek® on Amazon.
    I am in the UK -these links don't work.StevenGen said:
    Is this battery a none OEM from eBay or Amazon? As I've got the same problem(s) with a laptop I'm using a V3-571G and I put a cheap refurbished (which they all are) copy from eBay. Does the battery not show that its charging in the taskbar 'battery icon? 

    Why I ask is because, I have this problem with this refurbished battery that I bought also, I've had this problem since this thing was "so called new" from eBay but, the battery works and has charged for over 6 months, but it shows that its got 25% charge in the taskbar. This is when its been fully pugged into the power supply. What I do is this, unplug the power supply, let the laptop run on the battery until its charge is down to 10% or even turns off and then recharge the battery and keep it on the power supply, the taskbar battery icon sometimes shows full charge and sometimes it just shows whatever it wants to (which I'm not worried about) try that.  
    StevenGen said:
    Does the battery not show that its charging in the taskbar 'battery icon? What I do is this, unplug the power supply, let the laptop run on the battery until its charge is down to 10% or even turns off and then recharge the battery and keep it on the power supply, the taskbar battery icon sometimes shows full charge and sometimes it just shows whatever it wants to (which I'm not worried about) try that.                                Battery says " 22% available (plugged in)   but provides no power at all.egydiocoelho said:                          
    StevenGen said:
    Is this battery a none OEM from eBay or Amazon?                          Yes.
    egydiocoelho I think the our posts have crossed, I have used the reset pin-hole method without success.
  • unlevel42
    unlevel42 Member Posts: 5 New User
    Forgot to add: Thank You
  • Is there a button similar to this one somewhere on the motherboard?
    Acer nitro A515-51-78D6 no liga depois de instalar o SSD  Acer
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • unlevel42
    unlevel42 Member Posts: 5 New User
    If this is a slide switch-No.
    If this is a press button switch-Yes, it is the battery reset button which I have used already.
  • I think the new battery may be in trouble. Can you still trade with the seller?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)