Acer Nitro 7 - strange noise

Dragos90Dragos90 Member Posts: 30 Troubleshooter
Hi, I have an Acer Nitro 7 AN715-51 776F laptop bought 2 weeks ago and I have a strange noise from the left side of the laptop, a noise, it is from the opposite side of the fans (ASDQWE keyboard area 1 2 3 4 ), what can it be? thank you very much :)
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FAQ & Answers

  • Dragos90Dragos90 Member Posts: 30 Troubleshooter
    does anyone know how to answer me? please help me  :'(:'(:s
  • RyderSanchizRyderSanchiz Member Posts: 1 New User
    Dragos90 said:
    Hi, I have an Acer Nitro 7 AN715-51 776F laptop bought 2 weeks ago and I have a strange noise from the left side of the laptop, a noise, it is from the opposite side of the fans (ASDQWE keyboard area 1 2 3 4 ), what can it be? thank you very much :)
    Hello I also have the same problem with my Acer Nitro 7 AN715-51 776F. Have you found a way to fix it?
  • Dragos90Dragos90 Member Posts: 30 Troubleshooter
    I sent it yesterday to the authorized acer service from me in the country and I am waiting for an answer with the solution of the problem.
  • egydiocoelhoegydiocoelho ACE Posts: 58,358 Trailblazer
    The ideal would be to send a video of the noise.
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  • Dragos90Dragos90 Member Posts: 30 Troubleshooter
    I uploaded the video made yesterday, listen best in the headphones please. The sound intensifies depending on how I scroll with the mouse


  • egydiocoelhoegydiocoelho ACE Posts: 58,358 Trailblazer
    Does this noise occur when you plug in the power adapter?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Dragos90Dragos90 Member Posts: 30 Troubleshooter
    It can be heard in both cases and connected and disconnected (on battery) I tried and from power management to put performance 99% the same sound ... nothing changes. The sound is present even in Bios
  • Dragos90Dragos90 Member Posts: 30 Troubleshooter
    the answer came from the authorized Acer service in my country

    "The laptop does have a sound, but it is a sound specific to moving electronic components and is not a defect that needs warranty repair."

    so they sent it back to me as well

    I am determined to make a complaint to the protection of the consumer (legal bodies) in my country because this sound does not seem normal to me considering that the laptop cost me 1300 euros

    what do you think?
    😭😭😭😭😭


  • egydiocoelhoegydiocoelho ACE Posts: 58,358 Trailblazer
    I couldn't hear the noise well. However, it looks like something is scratching. Do you have how to record new audio? Does the same problem occur when resetting the lithium battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Dragos90Dragos90 Member Posts: 30 Troubleshooter
    When I receive the laptop I will make a new video, I reset the battery and it does the same :(

    surprisingly, it is also heard in Bios where normally no component is stressed
  • egydiocoelhoegydiocoelho ACE Posts: 58,358 Trailblazer
    According to his report, the noise is coming from this region:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Dragos90Dragos90 Member Posts: 30 Troubleshooter
    yes, from this area



    I do not understand how to say that this sound is normal :(

    what to do ?!
    😭😭😭😭😭😭😭😭😭😭😭
  • egydiocoelhoegydiocoelho ACE Posts: 58,358 Trailblazer
    would it be a coil whine? how to record the audio again?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Dragos90Dragos90 Member Posts: 30 Troubleshooter
    now the laptop is at the courier, when it reaches me I will make a new audio recording
  • Dragos90Dragos90 Member Posts: 30 Troubleshooter
    Hi! I came back with a new noise recording



    please listen with headphones

    the laptop was not repaired under warranty because the manufacturer acer reasoned that this noise is absolutely normal

    as a result of what was said, I notified the consumer protection and I filed a complaint

  • egydiocoelhoegydiocoelho ACE Posts: 58,358 Trailblazer
    I heard the noise. Now, does this noise occur when you use an external mouse or touchpad? What is the version bios?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Dragos90Dragos90 Member Posts: 30 Troubleshooter
    The noise is present and without using the touchpad only it is quieter
    I tried with 2 external mouse , 1 with wired and 1 without wire (wireless), the same noise
    I have the latest bios version on the acer site (1.29)

    I don't know what to do to get rid of this annoying noise ... the service acer doesn't want to fix it for me, it says the sound is normal
    Does it seem normal to you?

     :'(  :s
  • egydiocoelhoegydiocoelho ACE Posts: 58,358 Trailblazer
    Try resetting the battery. To do this, turn off the notebook, disconnect the power adapter, and then press the power button for 12 seconds.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Dragos90Dragos90 Member Posts: 30 Troubleshooter
    I did exactly as you told me, I reset the battery, but no change in noise :(
  • egydiocoelhoegydiocoelho ACE Posts: 58,358 Trailblazer
    In my opinion, this noise is not normal. What happens when you limit the processor to 99% on power options?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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