Wifi Driver Keeps Disappearing, Even After Driver Update

Pasinduwijesinghe
Pasinduwijesinghe Member Posts: 9

Tinkerer

edited November 2023 in 2020 Archives
Model : Swift 3 SF-315-52G
Currently my laptop has the Intel(R) Dual Band Wireless - AC 7265 network adapter driver. But the problem is the wifi drops sometimes. The wifi icons also disappears and when I check the driver in device manager, the driver also disappeared. After couple of minutes then the wifi will work again. Then again  the same problem occures. Can someone help me to get rid off from this issue?
Want to clarify whether it was a driver issue or a wifi card issue?

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good evening Pasinduwijesinghe !

    Uninstall the current driver and download and install the Acer support approved driver and test it.


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  • Pasinduwijesinghe
    Pasinduwijesinghe Member Posts: 9

    Tinkerer

    edited June 2020
    Good evening Maclane. Thanks for the reply. And I found something called Wireless LAN Driver in the list. Should I install that driver after uninstalling current driver? Is that the driver for wireless network?
  • StevenGen
    StevenGen ACE Posts: 12,180 Trailblazer
    Uninstall your previous drivers completely (as colleague Maclane said) through "Device Manager" and then install the Intel driver from the Acer site for the Swift 3 SF315-52G called Wireless LAN Driver Date: 2018/05/09 Version: 19.51.10.1 Vendor: Intel Size: 107.3 MB from the Acer site here: Download after you have installed this driver, press F3 or Fn+F3 together as this will activate the WiFi/BT and also see if this remedies (if it still happens?) your disappearing acts of the Intel AC7265 and drivers, which is very unusual.

    If the problem still persists, I would suggest that you open the back of your Swift 3 SF-315-52G and check the Intel AC7265 cards and its connections and arial wires (black and white) if they are connected properly or all the cards pins are inserted properly and making contact. Also 
  • Pasinduwijesinghe
    Pasinduwijesinghe Member Posts: 9

    Tinkerer

    hey stevengen. Thank you for the reply. I have unistalled my driver and downloaded the wireless lan driver from the acer site by giving my model.But when I'm going to install there was an error said that installed is blocked and "A newer product version is already installed".
  • R6E7980XE
    R6E7980XE Member Posts: 145 Skilled Fixer WiFi Icon
    edited June 2020
    hey stevengen. Thank you for the reply. I have unistalled my driver and downloaded the wireless lan driver from the acer site by giving my model.But when I'm going to install there was an error said that installed is blocked and "A newer product version is already installed".
    Trying this lastest Intel Wifi Driver WHQL for your system. Now version 19.51.29.1 for Wifi AC 7265(Rev. D)/3165/3168
    https://downloadcenter.intel.com/download/29520/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters?product=59485
    Core i9 7980XE RAMPAGE 6 EXTREME BIOS 3403 Intel 02006B06 MCU 2021-03-18 VROC VMD 7.5.0.1152 RST 18.34.0.1000 ME FW 11.12.86.1877 DV 2050.100.0.1053 WHQL 64GB GSKILL @3.2GHz 16-18-18-38 2T POSEIDON 1080i GTX  + NVIDIA Driver 471.22 WHQL/ AX1200i / 3 x 1TB SAMSUNG 970 EVO PLUS + OMS Driver 18.34.0.1000  Intel i219 V PHY UNDI OROM / Boot Agent 0.0.29 / 0.1.16 / 12.19.1.37  AQUANTIA AQC 107n FW 4.2.32 AQC 2.2.3.0  NZXT CAM 4.25.0 
    Realtek HD 6.0.9161.1 WHQL 

    Core i7 1065G7 Acer Swift 5 514-54GT BIOS 1.21 SP Intel 00000096 DATE 2020-09-09 MCU FW 13.0.40.1594 DV 2050.100.0.1053 WHQL 16GB SK Hynix LPDDR4 @ 5.32GHz 24-24-24-56 1T  Intel Iris Plus GPU 30.0.100.9684  NVidia GeForce MX250 + NVIDIA Driver 471.22 Intel NVME 600P PCIE x 4  Firmware PSF121C 1TB + OMS Driver AHCI MODE 18.34.0.100 Intel Wi Fi AX 201 22.0.40.7 Intel Bluetooth 22.0.40.7  Intel SGX 2.12.103.1 Synaptic Audio 9.0.282.110
    Smart Audio 3 GUI version 1.2.1.18 

    Microsoft Windows 11 Insider Preview Build 22000.71

  • Pasinduwijesinghe
    Pasinduwijesinghe Member Posts: 9

    Tinkerer

    R6E7980XE said:
    hey stevengen. Thank you for the reply. I have unistalled my driver and downloaded the wireless lan driver from the acer site by giving my model.But when I'm going to install there was an error said that installed is blocked and "A newer product version is already installed".
    Trying this lastest Intel Wifi Driver WHQL for your system. Now version 19.51.29.1 for Wifi AC 7265(Rev. D)/3165/3168
    https://downloadcenter.intel.com/download/29520/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters?product=59485
    I have download it and installed but the problem remains same. Now the driver also got disappeared from the device manager. 
  • R6E7980XE
    R6E7980XE Member Posts: 145 Skilled Fixer WiFi Icon
    Maybe your Wi-fi AC Card didn't installing with motherboard properly. Reseat it or If you couldn't do it by yourself contact Acer service center nearby to proceed.  B)
     
     
    Core i9 7980XE RAMPAGE 6 EXTREME BIOS 3403 Intel 02006B06 MCU 2021-03-18 VROC VMD 7.5.0.1152 RST 18.34.0.1000 ME FW 11.12.86.1877 DV 2050.100.0.1053 WHQL 64GB GSKILL @3.2GHz 16-18-18-38 2T POSEIDON 1080i GTX  + NVIDIA Driver 471.22 WHQL/ AX1200i / 3 x 1TB SAMSUNG 970 EVO PLUS + OMS Driver 18.34.0.1000  Intel i219 V PHY UNDI OROM / Boot Agent 0.0.29 / 0.1.16 / 12.19.1.37  AQUANTIA AQC 107n FW 4.2.32 AQC 2.2.3.0  NZXT CAM 4.25.0 
    Realtek HD 6.0.9161.1 WHQL 

    Core i7 1065G7 Acer Swift 5 514-54GT BIOS 1.21 SP Intel 00000096 DATE 2020-09-09 MCU FW 13.0.40.1594 DV 2050.100.0.1053 WHQL 16GB SK Hynix LPDDR4 @ 5.32GHz 24-24-24-56 1T  Intel Iris Plus GPU 30.0.100.9684  NVidia GeForce MX250 + NVIDIA Driver 471.22 Intel NVME 600P PCIE x 4  Firmware PSF121C 1TB + OMS Driver AHCI MODE 18.34.0.100 Intel Wi Fi AX 201 22.0.40.7 Intel Bluetooth 22.0.40.7  Intel SGX 2.12.103.1 Synaptic Audio 9.0.282.110
    Smart Audio 3 GUI version 1.2.1.18 

    Microsoft Windows 11 Insider Preview Build 22000.71

  • Pasinduwijesinghe
    Pasinduwijesinghe Member Posts: 9

    Tinkerer

    R6E7980XE said:
    Maybe your Wi-fi AC Card didn't installing with motherboard properly. Reseat it or If you couldn't do it by yourself contact Acer service center nearby to proceed.  

    Yeah. It might be the problem with my wifi card. Warrenty is still  remaining. I’ll contact acer service center.