Acer Swift 5 514-54T WiFi experiencing driver or hardware related problems

Thai0903
Thai0903 Member Posts: 5

Tinkerer

edited November 2023 in 2020 Archives
HI 
I have recently bought this acer swift 5 and each time I hold the laptop with my hand or place it on my lap, the wifi is disconnected and can no longer be detected. I have tried disable/enable the device but still is not working. I wonder if I should uninstall the device or not.
If I uninstall the device, would it automatically install by itself?
Please help.
Thank you.

Best Answers

  • billsey
    billsey ACE Posts: 35,323 Trailblazer
    Answer ✓
    @Thai0903 do you feel any flex in the laptop when holding it like that? I'm wondering if the WiFi card is not fully seated in it's socket. If so you will likely want to start the warranty process so they can fix it for you. You should not be seeing disconnects tied to the position of the machine. The older AX201 drivers will see disconnects at random but not tied to flexing of the chassis.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • R6E7980XE
    R6E7980XE Member Posts: 145 Skilled Fixer WiFi Icon
    Answer ✓
    Those news driver fixing some signal jitter on AX201 WIFI6 cards and Bluetooth 5.1 controller.  :3
    Core i9 7980XE RAMPAGE 6 EXTREME BIOS 3403 Intel 02006B06 MCU 2021-03-18 VROC VMD 7.5.0.1152 RST 18.34.0.1000 ME FW 11.12.86.1877 DV 2050.100.0.1053 WHQL 64GB GSKILL @3.2GHz 16-18-18-38 2T POSEIDON 1080i GTX  + NVIDIA Driver 471.22 WHQL/ AX1200i / 3 x 1TB SAMSUNG 970 EVO PLUS + OMS Driver 18.34.0.1000  Intel i219 V PHY UNDI OROM / Boot Agent 0.0.29 / 0.1.16 / 12.19.1.37  AQUANTIA AQC 107n FW 4.2.32 AQC 2.2.3.0  NZXT CAM 4.25.0 
    Realtek HD 6.0.9161.1 WHQL 

    Core i7 1065G7 Acer Swift 5 514-54GT BIOS 1.21 SP Intel 00000096 DATE 2020-09-09 MCU FW 13.0.40.1594 DV 2050.100.0.1053 WHQL 16GB SK Hynix LPDDR4 @ 5.32GHz 24-24-24-56 1T  Intel Iris Plus GPU 30.0.100.9684  NVidia GeForce MX250 + NVIDIA Driver 471.22 Intel NVME 600P PCIE x 4  Firmware PSF121C 1TB + OMS Driver AHCI MODE 18.34.0.100 Intel Wi Fi AX 201 22.0.40.7 Intel Bluetooth 22.0.40.7  Intel SGX 2.12.103.1 Synaptic Audio 9.0.282.110
    Smart Audio 3 GUI version 1.2.1.18 

    Microsoft Windows 11 Insider Preview Build 22000.71

  • billsey
    billsey ACE Posts: 35,323 Trailblazer
    Answer ✓
    @Thai0903 usually it takes a while after a new driver is released before it filters through the Windows update system. Windows update is what does it automatically for you...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • R6E7980XE
    R6E7980XE Member Posts: 145 Skilled Fixer WiFi Icon
    Use the lastest driver to update your Swift 5 . Download both bluetooth and wifi AX from the link. :3

    https://community.acer.com/en/discussion/604126/acer-swift-5-514-54gt-new-wi-fi-ax-and-blutooth-driver-from-intel#latest
    Core i9 7980XE RAMPAGE 6 EXTREME BIOS 3403 Intel 02006B06 MCU 2021-03-18 VROC VMD 7.5.0.1152 RST 18.34.0.1000 ME FW 11.12.86.1877 DV 2050.100.0.1053 WHQL 64GB GSKILL @3.2GHz 16-18-18-38 2T POSEIDON 1080i GTX  + NVIDIA Driver 471.22 WHQL/ AX1200i / 3 x 1TB SAMSUNG 970 EVO PLUS + OMS Driver 18.34.0.1000  Intel i219 V PHY UNDI OROM / Boot Agent 0.0.29 / 0.1.16 / 12.19.1.37  AQUANTIA AQC 107n FW 4.2.32 AQC 2.2.3.0  NZXT CAM 4.25.0 
    Realtek HD 6.0.9161.1 WHQL 

    Core i7 1065G7 Acer Swift 5 514-54GT BIOS 1.21 SP Intel 00000096 DATE 2020-09-09 MCU FW 13.0.40.1594 DV 2050.100.0.1053 WHQL 16GB SK Hynix LPDDR4 @ 5.32GHz 24-24-24-56 1T  Intel Iris Plus GPU 30.0.100.9684  NVidia GeForce MX250 + NVIDIA Driver 471.22 Intel NVME 600P PCIE x 4  Firmware PSF121C 1TB + OMS Driver AHCI MODE 18.34.0.100 Intel Wi Fi AX 201 22.0.40.7 Intel Bluetooth 22.0.40.7  Intel SGX 2.12.103.1 Synaptic Audio 9.0.282.110
    Smart Audio 3 GUI version 1.2.1.18 

    Microsoft Windows 11 Insider Preview Build 22000.71

  • billsey
    billsey ACE Posts: 35,323 Trailblazer
    Answer ✓
    @Thai0903 do you feel any flex in the laptop when holding it like that? I'm wondering if the WiFi card is not fully seated in it's socket. If so you will likely want to start the warranty process so they can fix it for you. You should not be seeing disconnects tied to the position of the machine. The older AX201 drivers will see disconnects at random but not tied to flexing of the chassis.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Thai0903
    Thai0903 Member Posts: 5

    Tinkerer

    hi billsey

    yes it does flex when you held it with one hand or when you placed the laptop working on your lap. its too flimsy.this happens on the 2nd day after I received my laptop brand new! 

    I think you might be right about the wifi card not seated properly.
    thank you.
  • Thai0903
    Thai0903 Member Posts: 5

    Tinkerer

    R6E7980XE said:
    Use the lastest driver to update your Swift 5 . Download both bluetooth and wifi AX from the link. :3

    https://community.acer.com/en/discussion/604126/acer-swift-5-514-54gt-new-wi-fi-ax-and-blutooth-driver-from-intel#latest
    thank you for the response. how come it didn't update the latest drivers by itself?
  • R6E7980XE
    R6E7980XE Member Posts: 145 Skilled Fixer WiFi Icon
    Answer ✓
    Those news driver fixing some signal jitter on AX201 WIFI6 cards and Bluetooth 5.1 controller.  :3
    Core i9 7980XE RAMPAGE 6 EXTREME BIOS 3403 Intel 02006B06 MCU 2021-03-18 VROC VMD 7.5.0.1152 RST 18.34.0.1000 ME FW 11.12.86.1877 DV 2050.100.0.1053 WHQL 64GB GSKILL @3.2GHz 16-18-18-38 2T POSEIDON 1080i GTX  + NVIDIA Driver 471.22 WHQL/ AX1200i / 3 x 1TB SAMSUNG 970 EVO PLUS + OMS Driver 18.34.0.1000  Intel i219 V PHY UNDI OROM / Boot Agent 0.0.29 / 0.1.16 / 12.19.1.37  AQUANTIA AQC 107n FW 4.2.32 AQC 2.2.3.0  NZXT CAM 4.25.0 
    Realtek HD 6.0.9161.1 WHQL 

    Core i7 1065G7 Acer Swift 5 514-54GT BIOS 1.21 SP Intel 00000096 DATE 2020-09-09 MCU FW 13.0.40.1594 DV 2050.100.0.1053 WHQL 16GB SK Hynix LPDDR4 @ 5.32GHz 24-24-24-56 1T  Intel Iris Plus GPU 30.0.100.9684  NVidia GeForce MX250 + NVIDIA Driver 471.22 Intel NVME 600P PCIE x 4  Firmware PSF121C 1TB + OMS Driver AHCI MODE 18.34.0.100 Intel Wi Fi AX 201 22.0.40.7 Intel Bluetooth 22.0.40.7  Intel SGX 2.12.103.1 Synaptic Audio 9.0.282.110
    Smart Audio 3 GUI version 1.2.1.18 

    Microsoft Windows 11 Insider Preview Build 22000.71

  • billsey
    billsey ACE Posts: 35,323 Trailblazer
    Answer ✓
    @Thai0903 usually it takes a while after a new driver is released before it filters through the Windows update system. Windows update is what does it automatically for you...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Thai0903
    Thai0903 Member Posts: 5

    Tinkerer

    R6E7980XE said:
    Those news driver fixing some signal jitter on AX201 WIFI6 cards and Bluetooth 5.1 controller.  :3

    R6E7980XE said:
    Use the lastest driver to update your Swift 5 . Download both bluetooth and wifi AX from the link. :3

    https://community.acer.com/en/discussion/604126/acer-swift-5-514-54gt-new-wi-fi-ax-and-blutooth-driver-from-intel#latest
    thank you for the response.how come it didn't update the latest drivers
  • Thai0903
    Thai0903 Member Posts: 5

    Tinkerer

    Thank you for your assistance. I have downloaded both links. There is 2 other updates available but not sure if I should update. They are Intel graphics driver and IRST User Interface driver.
  • R6E7980XE
    R6E7980XE Member Posts: 145 Skilled Fixer WiFi Icon
    Thai0903 said:
    Thank you for your assistance. I have downloaded both links. There is 2 other updates available but not sure if I should update. They are Intel graphics driver and IRST User Interface driver.
    For best experience on Windows 10 May update 2020 (Version 2004). I recommend you to update iGPU driver to 27.20.100.8280 WHQL
    which support lastest WDDM 2.7 and also NVidia GeForce Game Ready 451.22 WHQL both are WDDM 2.7 qualified.

     Both drivers support Windows 10 New GPU Acceleration mode that enhance your system for gaming. It will support WDDM 2.7 feature GPU scheduler.
    Core i9 7980XE RAMPAGE 6 EXTREME BIOS 3403 Intel 02006B06 MCU 2021-03-18 VROC VMD 7.5.0.1152 RST 18.34.0.1000 ME FW 11.12.86.1877 DV 2050.100.0.1053 WHQL 64GB GSKILL @3.2GHz 16-18-18-38 2T POSEIDON 1080i GTX  + NVIDIA Driver 471.22 WHQL/ AX1200i / 3 x 1TB SAMSUNG 970 EVO PLUS + OMS Driver 18.34.0.1000  Intel i219 V PHY UNDI OROM / Boot Agent 0.0.29 / 0.1.16 / 12.19.1.37  AQUANTIA AQC 107n FW 4.2.32 AQC 2.2.3.0  NZXT CAM 4.25.0 
    Realtek HD 6.0.9161.1 WHQL 

    Core i7 1065G7 Acer Swift 5 514-54GT BIOS 1.21 SP Intel 00000096 DATE 2020-09-09 MCU FW 13.0.40.1594 DV 2050.100.0.1053 WHQL 16GB SK Hynix LPDDR4 @ 5.32GHz 24-24-24-56 1T  Intel Iris Plus GPU 30.0.100.9684  NVidia GeForce MX250 + NVIDIA Driver 471.22 Intel NVME 600P PCIE x 4  Firmware PSF121C 1TB + OMS Driver AHCI MODE 18.34.0.100 Intel Wi Fi AX 201 22.0.40.7 Intel Bluetooth 22.0.40.7  Intel SGX 2.12.103.1 Synaptic Audio 9.0.282.110
    Smart Audio 3 GUI version 1.2.1.18 

    Microsoft Windows 11 Insider Preview Build 22000.71

  • R6E7980XE
    R6E7980XE Member Posts: 145 Skilled Fixer WiFi Icon


    Intel lastest RST driver had been change to Intel Optane Memory and Storage Management . The lastest was 17.8.8.1072 WHQL

    Core i9 7980XE RAMPAGE 6 EXTREME BIOS 3403 Intel 02006B06 MCU 2021-03-18 VROC VMD 7.5.0.1152 RST 18.34.0.1000 ME FW 11.12.86.1877 DV 2050.100.0.1053 WHQL 64GB GSKILL @3.2GHz 16-18-18-38 2T POSEIDON 1080i GTX  + NVIDIA Driver 471.22 WHQL/ AX1200i / 3 x 1TB SAMSUNG 970 EVO PLUS + OMS Driver 18.34.0.1000  Intel i219 V PHY UNDI OROM / Boot Agent 0.0.29 / 0.1.16 / 12.19.1.37  AQUANTIA AQC 107n FW 4.2.32 AQC 2.2.3.0  NZXT CAM 4.25.0 
    Realtek HD 6.0.9161.1 WHQL 

    Core i7 1065G7 Acer Swift 5 514-54GT BIOS 1.21 SP Intel 00000096 DATE 2020-09-09 MCU FW 13.0.40.1594 DV 2050.100.0.1053 WHQL 16GB SK Hynix LPDDR4 @ 5.32GHz 24-24-24-56 1T  Intel Iris Plus GPU 30.0.100.9684  NVidia GeForce MX250 + NVIDIA Driver 471.22 Intel NVME 600P PCIE x 4  Firmware PSF121C 1TB + OMS Driver AHCI MODE 18.34.0.100 Intel Wi Fi AX 201 22.0.40.7 Intel Bluetooth 22.0.40.7  Intel SGX 2.12.103.1 Synaptic Audio 9.0.282.110
    Smart Audio 3 GUI version 1.2.1.18 

    Microsoft Windows 11 Insider Preview Build 22000.71