MX250 graphics card performance very poor. Need help

MSMAbdurrahman
MSMAbdurrahman Member Posts: 17

Tinkerer

edited October 2023 in 2020 Archives
I recently purchased an Aspire a515 54G with 12gb ram and i7 10th generation and an mx250 graphics
The graphics perfomance is extremely poor. For my specification I should get decent perfomance but the games I played lagged even in the lowest settings
GTA V and FIFA 19 both were very laggy even in the lowest graphics but according to the benchmarks FIFA 19 should work well even in ultra settings
I have updated the drivers to the latest version and even updated the BIOS
I want to know whats wrong. Could there be a defect in the laptop ?

Best Answer

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good evening MSMAbdurrahman !

    Check all these settings:

    Access MSCONFIG and disable ALL applications that start with the system and all non-Microsoft services.
    Uninstall any antivirus.
    Perform a temporary system and disk cleanup as an Administrator.
    Update the Windows release to 1909.


    Check all these questions as well:

    1- all drivers and Windows must be properly updated
    2- the device must be set to use the Windows high performance power plan
    3- seven the minimum and maximum performance of the processor at 100% in both modes (both on battery and plugged into power outlet)
    4- the battery must be charged to 100% before playing
    5- the battery must be set to advanced power options for maximum performance
    6- game applications must be set on the dedicated GPU Panel (Nvidia) to be the main
    7- the device must be connected directly to an exclusive power outlet, properly grounded without any adapter
    8- batterybooster must be deactivated
    9- disable the FPS limit
    10- seven Intel HD Graphics for maximum performance.
    11- all games must be installed on the same disk drive and partition as the operating system


    Then restart and do a test.


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    Atenciosamente:  J. MaClane™

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  • MSMAbdurrahman
    MSMAbdurrahman Member Posts: 17

    Tinkerer

    hi. i tried this . still didnt fix my issues
    could there be a hardware issue 
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    It would hardly be a hardware error ... if it were an error on the graphics chip, there would be errors in rendering even video clips or images.

    I recommend that you review in detail all the options I gave you.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • MSMAbdurrahman
    MSMAbdurrahman Member Posts: 17

    Tinkerer

    I rechecked all but no improvements
    Also some times the game doesn't start in full screen and i need to quit and reopen to get full-screen 
    Also a lot of times after quitting the game, my cursor doesn't click on the apps on the left corner of the desktop. I'll have to sign out and sign in again to fix that 
    Could these indicate something wrong or is it still a software issue 
  • GAMING6698
    GAMING6698 ACE Posts: 7,742 Pathfinder
    @MSMAbdurrahman
    Download→run userbenchmark then post result link here
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • MSMAbdurrahman
    MSMAbdurrahman Member Posts: 17

    Tinkerer

    UserBenchmarks: Game 21%, Desk 62%, Work 40%
    CPU: Intel Core i7-10510U - 51.9%
    GPU: Nvidia GeForce MX250 - 15.4%
    SSD:  HFM128GDJTNG-8310A 128GB - 103.3%
    HDD: Toshiba MQ04ABF100 1TB - 80.7%
    RAM: Hynix HMA81GS6AFR8N-UH Samsung M471A5244CB0-CTD 12GB - 51.4%
    MBD: Acer Aspire A515-54G
  • MSMAbdurrahman
    MSMAbdurrahman Member Posts: 17

    Tinkerer

    the graphics card is at 15.4%
    what does this mean
  • GAMING6698
    GAMING6698 ACE Posts: 7,742 Pathfinder
    @MSMAbdurrahman
    Run again and share result link(URL)
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • MSMAbdurrahman
    MSMAbdurrahman Member Posts: 17

    Tinkerer

    is the problem with the processor.
    i ran the test in high performance and plugged in at 100%
    cpu usage min and max set to 100%
  • GAMING6698
    GAMING6698 ACE Posts: 7,742 Pathfinder
    @MSMAbdurrahman
    Cpu turbo boost is lower then base clock.
    →Download intel turbo boost driver from acer driver site for your model then 
    →THEN uninstall and reinstall turbo boost driver 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • MSMAbdurrahman
    MSMAbdurrahman Member Posts: 17

    Tinkerer

    I downloaded the driver from acer 
    Where do i uninstall the current one from the laptop 
  • GAMING6698
    GAMING6698 ACE Posts: 7,742 Pathfinder
    Answer ✓
    @MSMAbdurrahman
    Just open that setup there will option to uninstall or install 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • MSMAbdurrahman
    MSMAbdurrahman Member Posts: 17

    Tinkerer

    I performed the test again after updating turbo boost
    But it shows that it hasn't boosted above the base clock 
    Is my turbo boost not working properly? 
  • MSMAbdurrahman
    MSMAbdurrahman Member Posts: 17

    Tinkerer

    This 

  • GAMING6698
    GAMING6698 ACE Posts: 7,742 Pathfinder
    @MSMAbdurrahman
    Nope, after uninstalling did you open setup again and install turbo boost?
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • MSMAbdurrahman
    MSMAbdurrahman Member Posts: 17

    Tinkerer

    Yes. The cpu goes up to 4 ghz when I am just using the laptop lightly
    But when I start gaming it doesn't go above 1.8
    Is this normal?