Acer refund

Schnaz
Schnaz Member Posts: 83 Die Hard WiFi Icon
edited November 2023 in 2020 Archives
can you get your money back from acer? My helios broke after a year with faulty mainboard and its like 2 months already im sending laptop back because every time something is not working and Im fed up already

Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    You will certainly not get an answer here as we are users like you!
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Schnaz
    Schnaz Member Posts: 83 Die Hard WiFi Icon
    Maybe some1 had similar problem
  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited June 2020
    Maybe, but refund you can get from Acer only...
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • jimgpayne
    jimgpayne Member Posts: 6

    Tinkerer

    Like Batmalin said, only Acer can give you a straight answer to your question.

    However, it sounds like (according to your post) that you had a system board failure under warranty after the laptop was a year old. And now you are having another failure within 90 days of the warranty repair.

    While I can't speak for Acer; I can tell you that companies like Dell (which I worked for in the past) usually will only  authorize either a refund, or a new unit, if there have been three warranty repairs within a short time span that still didn't correct the original reported issue.




  • Schnaz
    Schnaz Member Posts: 83 Die Hard WiFi Icon
    jimgpayne said:
    Like Batmalin said, only Acer can give you a straight answer to your question.

    However, it sounds like (according to your post) that you had a system board failure under warranty after the laptop was a year old. And now you are having another failure within 90 days of the warranty repair.

    While I can't speak for Acer; I can tell you that companies like Dell (which I worked for in the past) usually will only  authorize either a refund, or a new unit, if there have been three warranty repairs within a short time span that still didn't correct the original reported issue.




    Well my mainboard was replaced 2 months ago because laptop wouldnt charge so after I got it back 3 weeks ago ( laptop was charging)  I couldnt instal predator sense software so sent it back again and today I got it back and as soon as I turn on laptop It woulnt charge like it didnt 1st time I sent it to acer. It 2 months I have no laptop and im just sending back to acer that is 3rd time in a row
  • Samuel-Acer
    Samuel-Acer Moderator Posts: 702 Moderator
    Hi @Schnaz,

    We are sorry for the inconvenience caused to you. Please understand Acer community is a Peer to Peer support. To get a solution for your case i would recommend you to contact your local Acer support.

    Link: https://www.acer.com/ac/en/GB/content/service-contact

    Note: This thread will now be closed.

    Regards,
    Acer-Samuel
This discussion has been closed.