My e15 (E5-576G-56FW) laptop keyboard is unresponsive except power button

NadunK
NadunK Member Posts: 8

Tinkerer

edited October 2023 in 2020 Archives
My laptop keyboard suddenly stopped responding while in use. But if I tap cursor keys very quickly sometimes it works.Also the power button works without any problem. I tried all the methods like software updating and battery resetting which I learned from googling. If you have any idea about how to fix the problem please mention.

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Answers

  • JackE
    JackE ACE Posts: 45,130 Trailblazer
    It sounds like the KB ribbon cable is either loose or needs to be reseated to the mainboard. The base cover needs to be removed to access this mainboard connector. Jack E/NJ


    Jack E/NJ

  • NadunK
    NadunK Member Posts: 8

    Tinkerer

    Thank you for the help, but removing the base cover is against warranty policy. I'll visit a service center to get it fixed then.
  • JackE
    JackE ACE Posts: 45,130 Trailblazer
    Standard warranty is usually one year. Did you purchase an extended warranty? Jack E/NJ

    Jack E/NJ

  • NadunK
    NadunK Member Posts: 8

    Tinkerer

    Yep..I have a warranty for 3 years (carry in)
  • JackE
    JackE ACE Posts: 45,130 Trailblazer
    Answer ✓
    Good. Let them handle it! Jack E/NJ

    Jack E/NJ

  • NadunK
    NadunK Member Posts: 8

    Tinkerer

    Okay.Thanks for the help ;)