Predator Helios 300 (PH315-52) -2019 shows unknown red artifacts in gaming while in turbo mode

Nik_99
Nik_99 Member Posts: 1 New User
edited November 2023 in 2020 Archives
I recently bought Acer Predator  Helios 300 (Model no. PH31-52-58DM) and I was testing it on different games and doing some benchmarks.
during playing games, I got some red box-like artifacts and some other during playing games/doing benchmark when using TURBO mode. 
There is no problem in normal mode or fast mode.
Is my GPU damaged out of the box? should I replace the laptop with a new one?-

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Nik_99 are you using the latest nvidia drivers if so downgrade to older ones released 3/6 months before and see if the issues persist you can also try a acer factory reset ALT+F10 on boot and delete everything option to rule out any software issues but make sure you backup anything you need first this procedure will format your drive completely to the first day you booted it the first time 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    I suggest going for warranty.
    Artifacting like that happens when an OC is pushed too far and the values Predator Sense has built into it aren't considered high enough to constitute artifacting.

    It could be a sign of premature GPU failure.
    - Hotel Hero
  • kULDEEP111
    kULDEEP111 Member Posts: 4 New User
    Nik_99 said:
    I recently bought Acer Predator  Helios 300 (Model no. PH31-52-58DM) and I was testing it on different games and doing some benchmarks.
    during playing games, I got some red box-like artifacts and some other during playing games/doing benchmark when using TURBO mode. 
    There is no problem in normal mode or fast mode.
    Is my GPU damaged out of the box? should I replace the laptop with a new one?-

    Did you find any solution to this? I too am facing this issue.