Webcam turns on, but no image

Richard91
Richard91 Member Posts: 12

Tinkerer
edited November 2023 in 2020 Archives
Hi, i have a Predator Helios 300 PH317-52, there is no image when opening the camera app, no error message, the camera light comes on. It shows up in device manager, and claims to be working, i've tried reinstalling drivers, no difference.
Anyone have any idea what i can do?
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Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Hi!!

    Richard91 

    To allow apps to access the webcam on your computer or laptop running Windows 10, use these steps:

    1. Open Settings.
    2. Click on Privacy.
    3. Click on Camera.
    4. Under the "Camera access for this device" section, click the Change button.
    5. Turn on the Allow access to camera on this device toggle switch.

    6. Turn on the Allow apps to access your camera toggle switch.

    7. Under the "Choose which Microsoft Store apps can access your camera" section, turn on the toggle switch for the apps that you want to allow access. After you complete the steps, the app you want to use should now be able to work with your camera.
     :) If you think I've answered your question, please hit the Accept Answer:)

  • Richard91
    Richard91 Member Posts: 12

    Tinkerer
    Balatekie said:
    Hi!!

    Richard91 

    To allow apps to access the webcam on your computer or laptop running Windows 10, use these steps:

    1. Open Settings.
    2. Click on Privacy.
    3. Click on Camera.
    4. Under the "Camera access for this device" section, click the Change button.
    5. Turn on the Allow access to camera on this device toggle switch.

    6. Turn on the Allow apps to access your camera toggle switch.

    7. Under the "Choose which Microsoft Store apps can access your camera" section, turn on the toggle switch for the apps that you want to allow access. After you complete the steps, the app you want to use should now be able to work with your camera.
    Camera access was already on, same with every app that can possibly need it.
  • brummyfan2
    brummyfan2 ACE Posts: 28,457 Trailblazer
    Hi,
    Try resetting  Camera, go to Apps & Features, click Camera and select Advanced Options, scroll down and click Reset.

    Acer Predator PT516-51s Performance Results - UserBenchmark

  • Richard91
    Richard91 Member Posts: 12

    Tinkerer
    brummyfan2 said:
    Hi,
    Try resetting  Camera, go to Apps & Features, click Camera and select Advanced Options, scroll down and click Reset.

    Didn't work.
  • brummyfan2
    brummyfan2 ACE Posts: 28,457 Trailblazer
    Hi,
    If you are familiar with Registry editing, try adding new registry value method described in this link: https://www.fonepaw.com/windows/windows-10-camera-not-working.html

    Acer Predator PT516-51s Performance Results - UserBenchmark

  • Richard91
    Richard91 Member Posts: 12

    Tinkerer
    brummyfan2 said:
    Hi,
    If you are familiar with Registry editing, try adding new registry value method described in this link: https://www.fonepaw.com/windows/windows-10-camera-not-working.html
    That didn't work either...
  • Richard91
    Richard91 Member Posts: 12

    Tinkerer
    I've tried reformatting the PC with no luck, but now i get "0xA00F4292<PhotoCaptureStartTimeout>" when i try taking a picture. A Google search suggests that if it does not work reinstalling driver it is usually a HW error within the webcam?
  • brummyfan2
    brummyfan2 ACE Posts: 28,457 Trailblazer
    Richard91 said:
    I've tried reformatting the PC with no luck, but now i get "0xA00F4292<PhotoCaptureStartTimeout>" when i try taking a picture. A Google search suggests that if it does not work reinstalling driver it is usually a HW error within the webcam?
    Give this a try:https://ugetfix.com/ask/how-to-fix-0xa00f4292-error/

    Acer Predator PT516-51s Performance Results - UserBenchmark

  • Richard91
    Richard91 Member Posts: 12

    Tinkerer
    Step 1-4 did nothing. Step 5 i'm having a little trouble with, first i could not locate the app files, a Google search said it is located in "C:/Program files/windowsapps", which i did not have access to at first, but i did get ownership of it after some time. If i search for "camera" i get a lot of files, but not an .exe file i can let through the firewall. What do i do?
  • Bertanx
    Bertanx Member Posts: 12

    Tinkerer
    I had the same issue. Here is the solution: Go into Waves MaxxAudio, and click on the Waves Nx tab. Then toggle off the option that says "camera tracking."
  • Richard91
    Richard91 Member Posts: 12

    Tinkerer
    Bertanx said:
    I had the same issue. Here is the solution: Go into Waves MaxxAudio, and click on the Waves Nx tab. Then toggle off the option that says "camera tracking."
    I do not have Waves MaxxAudio, anywhere else i might find this setting?
  • Bertanx
    Bertanx Member Posts: 12

    Tinkerer
    Oh nevermind. I misunderstood the initial problem. Have you at any point had image when using camera? Is this a recent issue or has it been this way since you bought the laptop?
  • Richard91
    Richard91 Member Posts: 12

    Tinkerer
    It has been this way since i first tried the camera 7 months after i bought it, i would think so, but i can't say for sure.
  • Richard91
    Richard91 Member Posts: 12

    Tinkerer
    Richard91 said:
    Step 1-4 did nothing. Step 5 i'm having a little trouble with, first i could not locate the app files, a Google search said it is located in "C:/Program files/windowsapps", which i did not have access to at first, but i did get ownership of it after some time. If i search for "camera" i get a lot of files, but not an .exe file i can let through the firewall. What do i do?
    It does not work on skype either, which is added as an exeption.
  • Bertanx
    Bertanx Member Posts: 12

    Tinkerer
    If it has always been the case I would contact official Acer support. Hopefully your warranty is still valid. Pretty crazy you did not test out the camera for 7 months after buying it though.
  • Richard91
    Richard91 Member Posts: 12

    Tinkerer
    Bertanx said:
    If it has always been the case I would contact official Acer support. Hopefully your warranty is still valid. Pretty crazy you did not test out the camera for 7 months after buying it though.
    I never really use it, i tried contacting them, but they would not send a replacement part, and i can't be without my computer for 2+ weeks. Everything points to a HW problem, but i had some hope that someone would know of another solution.
  • Rubblerealm
    Rubblerealm Member Posts: 7

    Tinkerer
    I had this problem too. Though I don't recommend it, my fix was literally to just hit the camera until it worked, and now it does :)
  • Richard91
    Richard91 Member Posts: 12

    Tinkerer
    Rubblerealm said:
    I had this problem too. Though I don't recommend it, my fix was literally to just hit the camera until it worked, and now it does :)
    That sounds like a bad connection, so maybe i'll pull it apart and check connections.
  • brummyfan2
    brummyfan2 ACE Posts: 28,457 Trailblazer
    Richard91 said:
    Rubblerealm said:
    I had this problem too. Though I don't recommend it, my fix was literally to just hit the camera until it worked, and now it does :)
    That sounds like a bad connection, so maybe i'll pull it apart and check connections.
    Hi,
    I think you have worked it out, it could be an HW problem, either the cable got damaged or faulty camera.

    Acer Predator PT516-51s Performance Results - UserBenchmark

  • Richard91
    Richard91 Member Posts: 12

    Tinkerer
    No help in cleaning connections, so i'm guessing faulty camera. Not sure if i'm gonna change it as i never use it. Should i mark it as solved or should i leave it open until i have a more certain answer?

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