My Predator Helios 300 2019 (PH315-52-78VL) won't turn on.

Mtabakman
Mtabakman Member Posts: 3 New User
edited November 2023 in 2020 Archives
I purchased this laptop couple of months ago. The device is not turning on when I press the power button. The laptop does not make any noise when I put my ear close to the bottom of the laptop. The fans isn't turning on either. When I plug in the battery It does indicate light (light turned orange when charging). A few months ago I sent the notebook to the repair center (in my country) for the same problem and it took 2 months to return the notebook and they could not identify the problem, they told me they changed the motherboard. Something I realized was that the temperature in the predator sense before sending it to the repair center for the first time was 65 to 80 degrees celcius, but when they returned it, in any game the temperature was 85 to 93 according to predator sense. 
I have already press the power button for more than 30 seconds and already plug a device into the USB 3.0 port but it does not charge any of my devices. What could be the problem?

Answers

  • Do the battery and power LEDs light or flash? Have you tried to reset the battery?
    Have you checked this button?
    Acer a515-41g-1480 no liga boto power  Acer Community
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Mtabakman
    Mtabakman Member Posts: 3 New User
    Do the battery and power LEDs light or flash? Have you tried to reset the battery?
    Have you checked this button?
    Acer a515-41g-1480 no liga boto power  Acer Community


    Hi, 
    Do the battery and power LEDs light or flash? 
    The Battery LED light is on in orange,  it does not flash.

    Have you tried to reset the battery?
    The laptop does not have a reset battery hole to my knowledge.

    Have you checked this button?
    Did no find that button in my laptop model!
  • OK! Turn off the notebook and then disconnect the power adapter. Then, press the power button for 12 seconds.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Mtabakman
    Mtabakman Member Posts: 3 New User
    OK! Turn off the notebook and then disconnect the power adapter. Then, press the power button for 12 seconds.
    The notebook does not turn ON. thats the problem! 
  • Do the LEDs light up or flash? What happens when you press several keys and without releasing them, press the power button? Does the notebook turn on?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • engr146
    engr146 Member Posts: 21 Networker
    2 months ago?Make them exchange it.