Acer UK Still Dispatching? Ordered and Paid but stuck in payment review...

BasildonBond
BasildonBond Member Posts: 4 New User
edited November 2023 in 2020 Archives
Acer UK Still Dispatching? Ordered and Paid but stuck in payment review...

Answers

  • billsey
    billsey ACE Posts: 35,268 Trailblazer
    We don't have any insight into that stuff... Your best bet is going to be to contact Acer customer service to see where you order is stuck.
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  • BasildonBond
    BasildonBond Member Posts: 4 New User
    So a massive company like Acer has an 'active' community with no one from Acer on here to provide sales support on here or even pick up and call the customer directly (take offline).

    The onus is on Acer to provide the customer with the goods, not for the customer to pay... and be stuck in limbo e-mailing and submitting tickets with no response at all. Still waiting.
  • billsey
    billsey ACE Posts: 35,268 Trailblazer
    What did Acer say when you contacted them about it?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • BasildonBond
    BasildonBond Member Posts: 4 New User
    Acer sent me a link half way through the day yesterday (post the above post). ID verification... that was quickly completely. Received no further e-mail or word since - no direct contact to approach/call/e-mail etc. Checked again just now - payment still under review.
  • BasildonBond
    BasildonBond Member Posts: 4 New User
    FYI - now received the order, but lesson for anyone ordering, expect next to no engagement and only a response when you chase, chase, chase... plus when you order an item in stock on expedited delivery... it'll take 5 days at best.
  • billsey
    billsey ACE Posts: 35,268 Trailblazer
    Just be aware we're in a bit of an extraordinary situation now, I wouldn't expect thing to get back to normal at Acer until things get back to normal for everybody...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.