Acer Predator Helios 300 (2019) Randomly Freezes at BIOS splash screen

Miggie645
Miggie645 Member Posts: 2 New User
edited November 2023 in 2020 Archives
Greetings Everyone,

Hoping everyone and their families are staying safe amidst the COVID19 outbreak.

I've recently began experiencing issues with my laptop wherein it would always freeze at the BIOS splash screen the first time I boot it up for use. After pressing the power key and then turning the laptop on again, it boots straight to Windows normally. While frozen, it doesn't respond to any action at all and the only solution would be to turn it off and on again. This happens every time i shut down my laptop and boot it back on. The only thing i can pinpoint the issue to was that i recently formatted my laptop and updated the Bios to the latest available version (1.10 as of writing)

Laptop Specs are as follows:

Acer Predator Helios 300 (2019)
i7 9750H - @2.60 Ghz
16GB DDR4 Ram
256 NVME Stock Boot Drive
512 Intel 660P NVME SSD
1TB 2.5" WD BLUE SSD
Nvidia GTX1660ti 6GB.

Any help or suggestions would be greatly appreciated. Thank you!

Answers

  • StevenGen
    StevenGen ACE Posts: 12,956 Trailblazer
    edited May 2020
    What model Acer Predator is it that you have e.g. PHxxx-xx? What is "i recently formatted my laptop" did you format the disk drive and reinstall Win-10? As just updating the Bios to the latest available version (1.10 as of writing) will not do that, if you would have had a bad Bios flash your laptop would be bricked.

    Try the following:
    1. Power off, pull out battery and the CMOS battery for 5 minutes and reboot.
    2. Bad ram or not seated properly in its slot.
    3. Broken MBR (master boot record) to fix see here: https://neosmart.net/wiki/fix-mbr/ 
    4. Defective hard drive


  • Miggie645
    Miggie645 Member Posts: 2 New User
    Hi StevenGen,

    Thanks for your quick reply. The laptop I'm using is a PH315-52. Tried the link you suggested and was able to do the MBR restoration method via Windows installation disk, but the issue still persists. Reseated all the ram and CMOS as well.  I'm also coming off of a fresh hard disk format and fresh installation of Windows 10 and updated the Bios again to version 1.11. 

    Thanks!