Predator Triton 500 Cooling issues over 100.c

JamesPattison
JamesPattison Member Posts: 6 New User
edited November 2023 in 2020 Archives
Had the Predator Triton 500 for about 5 months now, I started getting random game crashes. When a friend connected to my PC he noted that the temps were higher than they should be, apon inspection into event viewer and the built-in software it looks like the Cpu is maxing out in temp IE 100.C and crashing the games, 

When normal use it's around 45-70.c when under load it does not go below 90, I used a program called OCCT and it showed that the cores were getting a max at around 97 - 100, Looking on this form i can see that lowering the voltage could resolve it, so I installed throttle stop, I can see that out of the box its already throttled to 0.1volts but when using the software i managed to get it to 0.15 but that caused my PC to bluescreen, 

I have also tried raising the laptop of the table and putting the fans on max, it seems to help a little its showing 94.c in OCCT it's showing some of the cores at 97, and maxes of 100 on core 2 and 98 on the other cores, 

Furthermore, I have reinstalled windows, updated the PC and the BIOS to the latest version, 1.35 I think it was, from 1.3, because of this virus i Hurd that repairs to the pipes are taking months so if anyone has any advice on what i can do would be great, also if anyone has a link to an email i can use to report this issue to them just in case the warranty runs out would be great, 

Answers

  • What is the exact model? Example PT515-51-75L8. Have you verified this topic? Red-Sand ThrottleStop Undervolt Profiles Pre-Made — Acer Community
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                                                     egydiocoelho Trailblazer
     
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  • JamesPattison
    JamesPattison Member Posts: 6 New User
    edited May 2020
    What is the exact model? Example PT515-51-75L8. Have you verified this topic? Red-Sand ThrottleStop Undervolt Profiles Pre-Made — Acer Community
    yes, my model is the PT515-51-71RT and I tried the i7-9750H one which is the one for my model, underclocked it to 1.4 and I booted up a game 30 seconds in computer crashes.
  • Have you already executed this file, created by colleague @Red-Sand? https://tinyurl.com/y4r5j5mj
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JamesPattison
    JamesPattison Member Posts: 6 New User
    yes as said above that is the one i downloaded. if you can offer any more help would be great
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited May 2020
    Some users reported that some windows updates were blocking undervolting. What happens when you install an older version of windows or reinstall windows by pressing alt + f10?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JamesPattison
    JamesPattison Member Posts: 6 New User
    I have not installed an older version yet I just used the reset and keep my files option. is this what you should suggest, if i may say according to OCCT it is undervolted to 0.1volts, so I'm not sure if windows is blocking that?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited May 2020
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JamesPattison
    JamesPattison Member Posts: 6 New User
    its reverting to older windows the only way to get around this issue, it would mean that i would not have any of the latest versions of windows?

  • This is not the only solution. You can try to replace the thermal paste with one that has a better composition, as many gamers do. The problem is that you should check with acer technical support, whether this procedure violates the hardware warranty or not.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JamesPattison
    JamesPattison Member Posts: 6 New User
    What is the exact model? Example PT515-51-75L8. Have you verified this topic? Red-Sand ThrottleStop Undervolt Profiles Pre-Made — Acer Community
    yes, my model is the PT515-51-71RT and i tried downloading the i7-9750H one which is the one for my modelwithout touching any settings it underclocked it to 1.4 and I booted up a game 30 seconds in computer crashes.