Unable to install OS

System
System Member Posts: 4,570 Seasoned Practitioner WiFi Icon
edited November 2023 in 2020 Archives

Answers

  • KewlToyZ021
    KewlToyZ021 Member Posts: 6 New User
    edited May 2020
    I've got an Acer R7-571. I upgraded the RAM and decided to put in a 500 GB SSD instead. This BIOS is baffling me. Simple items are disabled to change that are preventing me from installing an OS? Why do this? The system refuses to boot at all if I switch to Legacy mode as well. Can I please have instructions to change the BIOS Security and let me install my Windows 10 OS? I already diabled the Freeze on HDD0.
    The option is grayed out so a user cannot change it? This seems a bit odd to do to customers. I wish your company would have produced this form factor again. But this BIOS I don't remember it being this difficult. Should I remove the 24 GB Cache drive?
  • KewlToyZ021
    KewlToyZ021 Member Posts: 6 New User
    After reboot it froze HDD0 again!!!! After I went to the trouble to clear it already. Why?????? What possible purpose can this serve? This is silly obtusely bad BIOS programming!!!!! Is this to lock it down to sell install discs? This seems in really poor taste if so. I haven't ran into this since the old IBM Aptiva's.... I've really been a fan of this unit. I sold several of them. Why did they change this BIOS to do this?
  • KewlToyZ021
    KewlToyZ021 Member Posts: 6 New User
    edited May 2020
    Switching to Legacy instead of UEFI mode in BIOS, Ubuntu 20.04 LTS picks right up and boots to begin installer? =) No Windows bootable USB installer devices will work? :/ I'm going to use Macrium Free to image the old HDD onto the SSD. See what happens now.....
  • KewlToyZ021
    KewlToyZ021 Member Posts: 6 New User
    OK, Macrium image of HDD to SATA SSD worked. Now I can use my 500 GB SSD with the 24 GB M2 cache drive. Not sure it helps at all since I can't read the 24 GB cache drive. Win 10 working as Acer installed it with the recovery image intact. Now to dual boot with Linux  B) I'm going to check and see what BIOS I have installed too. Thing multitasks better than the previous one I removed the cache drive from. So maybe something interesting to come out of this.
  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    The M.2 Intel Optane memory doesn't really help at all once you stop booting from the HDD. It looks like you just weren't ready to wait long enough for one of us to reply. You need to keep the system in UEFI boot to work best with Windows 10, Legacy is for XP, Vista and the early W7 releases. You normally have to disable Secure Boot in order to allow foreign devices to show up in the boot menu, the re-enable it after you've got the new system installed and running. You likely would have been somewhat better to have installed an M.2 NVMe drive instead of the 2.5" SSD, but this will be a big enough boost to feel a bunch better.
    Secure boot is part of the anti-virus designs that have been implemented over the last several years. It blocks the system from booting from an unknown image, which keeps the bad guys from sticking there stuff in. That is the main reason that a lot of the custom boot options are hidden by default.
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  • KewlToyZ021
    KewlToyZ021 Member Posts: 6 New User
    edited May 2020
    The problem is I tried even doing a BIOS update! The Secure Boot Option is grayed out and can't be changed!!!! The R7-571 has a BIOS issue. I couldn't get Ubuntu installed unless I switched to Legacy because of the Secure Boot being unselectable to disable. I didn't have this problem with the other 3 of these units. But that was 3 or 4 years ago now. So possibly leaving the M2 drive in is causing the lockout due to existing data on it I can't see except as a device in Manage > Drive Management. But I am more thinking a BIOS Update locked out Secure Boot. The M2 drive space on this unit won't let me use the other M2 NVMe drives I have. It's only big enough for the square M2 drive, not the sticks. Using the latest Ubuntu if I could leave it in UEFI it would dual boot fine. But the Drive Selection Menu (F12) is locked down to only the hard drive and won't allow selection of anything else. No USB drives show up. So I either use UEFI to Boot Windows or Switch to Legacy to Boot Ubuntu 20.04 LTS. The thing runs crazy fast right now, but, the BIOS is a PITA lol.
  • KewlToyZ021
    KewlToyZ021 Member Posts: 6 New User
    I also tried editing the Boot order and it kept reverting back with the Freeze on HDD0 in Security of the BIOS. I can't disable Secure Boot if it isn't able to be selected. So I'm stuck.
  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    I believe to enable the Secure Boot changes you have to create a supervisor password. Once you have done that you can disable Secure Boot and then USB UEFI boot environments will be shown in the boot menu. I somehow got confused there, I thought you'd said something about having the Optane memory installed, but your model doesn't support that. It doesn't have any M.2 slots at all, just the mPICe for the WiFi, a SATA for the HDD/SSD and a mSATA for a SSD, which as you say is a shorty. Try the password thing and report back...
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