My Aspire R11 laptop has issues booting up

Lopezj30
Lopezj30 Member Posts: 21 Networker
edited November 2023 in 2020 Archives
I’ve had this laptop for about 5 years now and just recently I started having an issue where the laptop wouldn’t boot up properly. Whenever I turn the laptop on, I see the Acer logo and after a few seconds, screen goes black, then the laptop turns off, turns back on by itself, and the cycle repeats itself until I force it to shutdown. Last thing I remember doing to the laptop before this issue started was doing a reset. 

I’ve looked up ways I could fix this issue, one of them was running a troubleshoot by pressing ALT F10 a few times when the screen blacked out and when the laptop tienes back on, I’d get a menu that gives me 3 options (continue to Windows 10, troubleshoot, and turn off pc) like I said, I was told to choose the second option. From there, I would select the “reset this pc” option then select “remove everything”, there was another option that said “keep my files”. After a while, 2 options appeared, one of them saying “just remove my files” and the other said “fully clean the drive”, I chose the just remove my files option. My laptop would then shut down, boot back up, and there would be text under the Acer logo saying “resetting this pc” with the % on the side. When the laptop got to around 48%, I would get a message saying that resetting failed. So that didn’t work.

Sorry for all this reading, but I just hope that all this can help someone help me. Let me know what I could do to fix this! 

Answers

  • what is the exact model? Example an515-51-75kz. have you tried using the option that repairs windows startup?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Lopezj30
    Lopezj30 Member Posts: 21 Networker
    According to the sticker on the bottom, the model number is N15W5. I don’t think I have tried the windows repair option.
  • Lopezj30
    Lopezj30 Member Posts: 21 Networker
    what is the exact model? Example an515-51-75kz. have you tried using the option that repairs windows startup?
    I saw the startup repair option you speak of, but now I have a new issue, and that is I forgot my password for my account. I haven’t used the laptop in so long since it stopped working because I gave up trying to fix it. :/
  • ¿Qué sucede cuando selecciona la opción que borra el disco duro?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Lopezj30
    Lopezj30 Member Posts: 21 Networker
    ¿Qué sucede cuando selecciona la opción que borra el disco duro?
    Tambien pasa lo mismo, me dice que se falló el reset.
  • Does the problem still remain? Have you tried to reinstall windows using a microsoft iso?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Lopezj30
    Lopezj30 Member Posts: 21 Networker
    Does the problem still remain? Have you tried to reinstall windows using a microsoft iso?
    Yes, the problem still remains. I haven’t tried to reinstall Windows using an iso. How do I do that?
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Lopezj30
    Lopezj30 Member Posts: 21 Networker
    Do i have to do this from a separate laptop? I can’t do this from my pc because it won’t boot up right to begin with.
  • Yes my friend!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)