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How to Fix Integrated Webcam Not Working on Windows 10

jacksparrow007jacksparrow007 Member Posts: 3 New User
How to Fix Integrated Webcam Not Working on Windows 10


If your integrated webcam is not working since Windows 10 update or upgrade, the problem is likely to be caused by faulty drivers or driver conflicts. To fix the problem, first, check the driver status in Device Manager. Follow instructions in this post and your webcam should work again.

First, go to Device Manager and see if there is a yellow mark next to the webcam device. The device may list under entry Imaging devices or Other devices. If under Other devices, the device name could also be Unknown Device.

Uninstall the Driver

1. Right-click on the device and select Uninstall on the pop-up context menu.
2. Confirm Device Uninstall window will pop up. Click OK button to apply the uninstall.
3. Reboot your computer. After rebooting, Windows will reinstall the driver automatically.

If Windows does not install the driver automatically, download and install the latest driver manually.

Update the Driver Manually

Go to your PC manufacturer’s website to download the latest Windows 10 driver for the integrated webcam. Before you get started, ensure that you know the PC model and the specific operating system that you are using (See How to Get Operating System Version).

For some PC models, the manufacturer may not release Windows 10 driver. If you are in this situation, download the driver for Windows 7 or Windows 8, which is always compatible with Windows 10.

Usually, the downloaded driver file will be .zip file or .exe file. For .zip file, extract it completely then you will get the .exe file. To install the driver, just double-click on the .exe file and follow the on-screen instructions.

After installing the driver, if the problem persists, install the driver again in the Compatibility mode for Windows 7. Follow these steps:

1. Go to the webcam software program folder and find the executable file (.exe).
2. Right-click on the file and select Properties in the pop-up context menu.
3. Go to Compatibility tab and change the Compatibility mode to Windows 7. After that, click Apply and OK button to apply the changes.
4. Install the driver again.
If you have difficulty downloading and installing the driver manually, you can use Driver Easy to help you. Driver Easy can scan your computer to detect all problem drivers in several seconds, then give you new drivers. It has Free version and Paid version. With Paid version, to update drivers, all you need to do is click your mouse 2 times. Moreover, you can enjoy professional tech support guarantee, you can contact us for further assistance regarding the integrated webcam not working issue. To resolve the problem, use Driver Easy as your final solution (Recommended).

Instructions for the device with not yellow mark on it:

Disable and Enable the Device

1. Right-click on the device and select Uninstall on the pop-up context menu.
2. Right-click on the device again and select Enable on the pop-up context menu.

If the problem persists, you might need to reset the computer. Note while performing reset, ensure to select Keep my files so that your personal files will be saved.

Follow these steps to reset the computer:

1. Click Start menu icon in left bottom corner.
2. Click on Power button, hold down Shift key and click on Restart.

Make sure you hold the Shift key down when Windows is restarting and don’t release it until you see the following screen.

3. Select Troubleshoot.
4. Select Reset this PC.
5. Select Keep my files.


Good luck

FAQ & Answers

  • qdot1qdot1 Member Posts: 4 New User
    Thanks for Sharing such a wonderfull information.
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  • KerryGKerryG Member Posts: 1 New User
    tried all the above camera still not working, just black screen, when I first tried to use on zoom, it flashed on off a few times then went off, so tried all the above even reset still nothing, Acer Aspire Z24.  any other suggestions?

  • DaveZimnyDaveZimny Member Posts: 1 New User
    Same problem as KerryG above:  my camera flashed on a few times when I first tried Zoom, then went off.  Acer Aspire M5.  Tried all above fixes without success.  Would appreciate suggestions!
  • dayvedayve Member Posts: 1 New User
    after phoning two acer tech helps they gave up after telling me to uninstall the camera driver .  i phoned currys pc world tech help as my acer swift sf 314 41 is only 2 months old.   he suggested i shut down the laptop, disconnect all leads including power lead.  then hold power button down for 30 seconds then to plug in power lead and to start up as normal .  BOOM the camera is now working .  
  • HimaanshuHimaanshu Member Posts: 6

    Tinkerer

    dayve said:
    after phoning two acer tech helps they gave up after telling me to uninstall the camera driver .  i phoned currys pc world tech help as my acer swift sf 314 41 is only 2 months old.   he suggested i shut down the laptop, disconnect all leads including power lead.  then hold power button down for 30 seconds then to plug in power lead and to start up as normal .  BOOM the camera is now working .  
    Same problem with me for my acer aspire 5 (A515-54G) laptop. Tried every mentioned ways to fix but failed. May I try your tips for my laptop? will it work?
  • chayuri07chayuri07 Member Posts: 2 New User
    PLEASE HELP Me! My Aspire 3 camera is not working! it really completely dark! I just bought it last day. I am totally ***** off coz I have an interview today! please help me asap T.T
  • chayuri07chayuri07 Member Posts: 2 New User
    Like I am so disappointed with the camera! please help me I badly needed to fix this early today! 
  • ionmanionman Member Posts: 8

    Tinkerer

    i have my Acer NITRO 7, same problem for the camera, i already tried to install windows 10 clean setup, update it, all posible solutions i tried. Nothing.. still not working
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