I have a CB314 Chromebook and the microphone does not seem to work.

Micky5
Micky5 Member Posts: 4 New User
edited November 2023 in 2020 Archives
My Chromebook is only a week old and I have tried a number of times to use Zoom but the internal microphone does not work. I've scrolled around settings but can't find anything relevant. This is my first experience of Chromebooks and Chrome and I'm not especially technical so any help gratefully received!

Best Answer

  • Micky5
    Micky5 Member Posts: 4 New User
    Answer ✓
    Bilsey, many thanks and your helpful comments have enabled me to sort it out. All operational now!

Answers

  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    Are you using the Zoom app or just going through the browser? IIRC if using the browser you have to specifically enable the mic for that page.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Micky5
    Micky5 Member Posts: 4 New User
    Many thanks for replying to my query.
    I'm using Zoom - sorry if I sound dense but how do I enable the mic if I have to?
  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    It's different depending on whether you are using the Zoom app or just using your browser. The browser on a Chromebook is ... wait for it ... Chrome! :) A quick Google will give you instructions for enabling the mic for a specific website, such as zoom.com. The app is a little different, since you enable the mic for the app and not for a specific site, but I believe they enable by default whe you istall the app.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Micky5
    Micky5 Member Posts: 4 New User
    Answer ✓
    Bilsey, many thanks and your helpful comments have enabled me to sort it out. All operational now!
  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    Which did you end up doing, the app or the browser? Needless to say we've been seeing a lot more Zoom questions the last few weeks...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Micky5
    Micky5 Member Posts: 4 New User
    I visited the microphone control in the browser, switched it off and on then re-started. I'm not exactly sure why it then worked properly but it's been fine in Zoom since. Once again, thanks for your help.
  • JMD228
    JMD228 Member Posts: 1 New User
    The mic on my Chromebook14 does not work at all when using Zoom or Hangouts, no matter what I do.  I think it probably never worked since I'm only tried to use it recently for birthdays, Mother's Day, etc.  Do you think it can be repaired?
  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    @JMD228 have you tried the suggestions, especially the enable mic function of the browser for your Zoom session?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.