predator helios 300 gpu fan was doing a very strange loud noise

Myrcus
Myrcus Member Posts: 6

Tinkerer

edited November 2023 in 2020 Archives
This is first time i have ever bought something from you because somebody recommended it.I AM NEVER GOING TO DO SO AGAIN.I just bought a predator helios 300 4 months ago and suddenly this morning when i woke up i realized the gpu fan was doing a very strange loud noise.I decided to shut the laptop down and restart it.Now the gpu fan won't start anymore and it has a strange plastic burnt smell emaneting from the vents.Thanks a lot ACER.It's been 4 months in which i was so carefull of this laptop and went through so much only to take "good care of it" only for it to die on me OUT OF NOWHERE!Worst experience of my life.By comparisson i have a ROG laptop that lasted more than 5 yrs and had done nothing nowhere remotely close to what i did to this acer in order to maintain it.I also contacted the company that distributed it and asked for a change of product with a new one but they said that can't happen,all they can do is try to restore it.Anybody has any idea about what should i do?

Answers

  • Hello! Can you provide the exact model? Example AN515-51-75KZ. Also, are you sure the fan doesn't really work on the predator sense? About the smell of burning, it's really worrying. Does your notebook have a warranty seal that prevents opening the notebook, so you can physically check the fans?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Myrcus
    Myrcus Member Posts: 6

    Tinkerer

    I left it with my waranty provider so i can no longer have acces to the box nor the phisical product...if you can tell me if there is somewhere else i could see my exact product i guess i could type it in for you,maybe on acer site based on acer id?Anyways,at first glance the retailer said that most likely a screw got loose and jumped in between the fans.One of the fans was stuck (it was very hard to rotate it even by using hand) and it seemed like it was not rotating on even fields(while rotating the left edge was at a lower level compared to right edge and so on).How something like this came to be is beyond my wildest imagination giving the fact that i had never EVER SCRATCHED the laptop let alone hit it or do anything to it that could remotely cause a loose screw.Anyways,your product even though worked like a charm in the first 1 2 months (i have nothing to complain about when it comes to actual performance) gave me a very sore taste about your gaming laptops.It havent even made half a year and a fan would just get what,OBLITERATED OUT OF A SUDDEN?very very bad taste about this...I would so much like a replacement with another product as of rn i am very worried about what will happen next 1 year or 2 yrs from now or what will happen right after my waranty wears off,what more will i have to change if after not even 4 months i had to do this...such a poor quality laptop when talking about hardware implementation....i have never sent a product into service for something that trivial,let alone a product that was taken care of like a child and nothing less ..
  • If you registered the notebook on the Acer website, you can check the model of the notebook using your account:

    Now, about the screw having come loose, does your notebook still have Acer's warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Myrcus
    Myrcus Member Posts: 6

    Tinkerer

    Well,it was under waranty otherwise those guys i went to wouldnt have allow it brought in.the model number acording to the website is ph317-53
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,311 Trailblazer
    edited May 2020
    Was the motherboard also damaged? I believe that the screw would only come loose, if it was not properly torqued, either because of the heat generated or because of the vibration. But it is just an assumption and I may be wrong, as this is not very common.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Myrcus
    Myrcus Member Posts: 6

    Tinkerer

    I wouldnt know if the MB was damaged but i can tell you that aside from the fan not starting the laptop was performing still well,i mean,i didn'tsee any difference in performance during the brief 4 5 minutes i opened it with fan stucked.So yeah,screw not beeing torqued well was my guess,which is so very shamefull of an acer wannabe product.
  • If the fans really stopped working, I suggest that you do not use the notebook until the problem is resolved.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)