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    • Erratic mouse and keyboard on Aspire E 15

    Member Posts: 10 New User
    edited October 2023 in 2020 Archives
    My keyboard will act erratically  very often- for example it will start running backwards so everything I type comes out backwards or it will always return to the beginning of the sentence and when I click on something it will click hundreds of times in an endless loop. I have adjusted my sensitivity and its not that

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    Answers

    • ACE Posts: 45,218 Trailblazer
      What word-processing program are you using? Jack E/NJ

      Jack E/NJ

    • Member Posts: 10 New User
      JackE said:
      What word-processing program are you using? Jack E/NJ
      I am using Open Office but this happens on my web browser or even the logon screen as well
    • ACE Posts: 28,726 Trailblazer
      Hi,
      Go to Device Manager, expand Keyboards, right-click Standard PS/2 keyboard, select Properties and uninstall the driver in Driver tab, reboot and let Windows install the driver.

      Acer Predator PT516-51s Performance Results - UserBenchmark

    • Member Posts: 10 New User
      brummyfan2 said:
      Hi,
      Go to Device Manager, expand Keyboards, right-click Standard PS/2 keyboard, select Properties and uninstall the driver in Driver tab, reboot and let Windows install the driver.
      thanks! Do you mean uninstall device? I don't have an uninstall driver option-just update
    • ACE Posts: 45,218 Trailblazer
      Yes uninstall device. Jack E/NJ

      Jack E/NJ

    • Member Posts: 10 New User
      JackE said:
      Yes uninstall device. Jack E/N
      So I uninstalled the device and  restarted it and I  am still having the same issue.any other ideas?
    • ACE Posts: 45,218 Trailblazer
      Does it also act erratically in notepad? Jack E/NJ

      Jack E/NJ

    • Member Posts: 10 New User
      show previous quotes


      yes


    • ACE Posts: 45,218 Trailblazer
      Is the erratic mouse also an external USB or BT. Or is this an erratic touchpad as well? Jack E/NJ

      Jack E/NJ

    • Member Posts: 10 New User
      JackE said:
      Is the erratic mouse also an external USB or BT. Or is this an erratic touchpad as well? Jack E/NJ
      no, its a touchpad
    • ACE Posts: 28,726 Trailblazer
      tzippy said:
      show previous quotes
      no, its a touchpad
      Go to BIOS screen and move to the Main tab, check whether the Touchpad is in Advanced mode, if it's in Basic, switch to Advanced and see whether it helps.

      Acer Predator PT516-51s Performance Results - UserBenchmark

    • Member Posts: 10 New User
      brummyfan2 said:
      show previous quotes
      Go to BIOS screen and move to the Main tab, check whether the Touchpad is in Advanced mode, if t's in Basic, switch to anced and see whether itt i helps. 

      it was on advanced so I switched it to basic and its still the same issue. Should I switch it back?
    • ACE Posts: 28,726 Trailblazer
      tzippy said:
      show previous quotes
      it was on advanced so I switched it to basic and its still the same issue. Should I switch it back?
      Yes, switch it back to Advanced.

      Acer Predator PT516-51s Performance Results - UserBenchmark

    • ACE Posts: 45,218 Trailblazer
      (1) About when did you notice this erratic behavior? A few days ago? A week? A month?
      (2) What is your full E15 model number E5-5xx?
      (3) Press Win+R. Enter 'mrt'. Follow directions to do a malicious software scan of your machine.

      Jack E/NJ

      Jack E/NJ

    • Member Posts: 10 New User
      JackE said:
      (1) About when did you notice this erratic behavior? A few days ago? A week? A month?
      (2) What is your full E15 model number E5-5xx?
      (3) Press Win+R. Enter 'mrt'. Follow directions to do a malicious software scan of your machine.

      Jack E/NJ
      1. For a long while. Almost since I've gotten the laptop. 
      2. E5-575-33BM
      3. Will do
    • ACE Posts: 45,218 Trailblazer
      Let us know the result of the MRT scan. It may take a few hours to complete. Jack E/NJ

      Jack E/NJ

    • Member Posts: 10 New User
      JackE said:
      Let us know the result of the MRT scan. It may take a few hours to complete. Jack E/NJ
      I will. Thank you sooo much!!
    • Member Posts: 10 New User
      JackE said:
      Let us know the result of the MRT scan. It may take a few hours to complete. Jack E/NJ

      JackE said:
      Let us know the result of the MRT scan. It may take a few hours to complete. Jack E/NJ
      "No malicious software detected"


    • ACE Posts: 45,218 Trailblazer
      Sorry, this seems like a hardware issue. You must first check and reseat the KB ribbon cable connector to the mainboard. It might be accessible by removing the HDD door but more likely the bottom cover must be removed. Jack E/NJ

      Jack E/NJ

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