Erratic mouse and keyboard on Aspire E 15

tzippy
tzippy Member Posts: 10 New User
edited October 2023 in 2020 Archives
My keyboard will act erratically  very often- for example it will start running backwards so everything I type comes out backwards or it will always return to the beginning of the sentence and when I click on something it will click hundreds of times in an endless loop. I have adjusted my sensitivity and its not that

Answers

  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    What word-processing program are you using? Jack E/NJ

    Jack E/NJ

  • tzippy
    tzippy Member Posts: 10 New User
    JackE said:
    What word-processing program are you using? Jack E/NJ
    I am using Open Office but this happens on my web browser or even the logon screen as well
  • brummyfan2
    brummyfan2 ACE Posts: 28,725 Trailblazer
    Hi,
    Go to Device Manager, expand Keyboards, right-click Standard PS/2 keyboard, select Properties and uninstall the driver in Driver tab, reboot and let Windows install the driver.
  • tzippy
    tzippy Member Posts: 10 New User
    Hi,
    Go to Device Manager, expand Keyboards, right-click Standard PS/2 keyboard, select Properties and uninstall the driver in Driver tab, reboot and let Windows install the driver.
    thanks! Do you mean uninstall device? I don't have an uninstall driver option-just update
  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    Yes uninstall device. Jack E/NJ

    Jack E/NJ

  • tzippy
    tzippy Member Posts: 10 New User
    JackE said:
    Yes uninstall device. Jack E/N
    So I uninstalled the device and  restarted it and I  am still having the same issue.any other ideas?
  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    Does it also act erratically in notepad? Jack E/NJ

    Jack E/NJ

  • tzippy
    tzippy Member Posts: 10 New User
    JackE said:
    Does it also act erratically in notepad? Jack E/NJ



    yes


  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    Is the erratic mouse also an external USB or BT. Or is this an erratic touchpad as well? Jack E/NJ

    Jack E/NJ

  • tzippy
    tzippy Member Posts: 10 New User
    JackE said:
    Is the erratic mouse also an external USB or BT. Or is this an erratic touchpad as well? Jack E/NJ
    no, its a touchpad
  • brummyfan2
    brummyfan2 ACE Posts: 28,725 Trailblazer
    tzippy said:
    JackE said:
    Is the erratic mouse also an external USB or BT. Or is this an erratic touchpad as well? Jack E/NJ
    no, its a touchpad
    Go to BIOS screen and move to the Main tab, check whether the Touchpad is in Advanced mode, if it's in Basic, switch to Advanced and see whether it helps.

  • tzippy
    tzippy Member Posts: 10 New User
    tzippy said:
    JackE said:
    Is the erratic mouse also an external USB or BT. Or is this an erratic touchpad as well? Jack E/NJ
    no, its a touchpad
    Go to BIOS screen and move to the Main tab, check whether the Touchpad is in Advanced mode, if t's in Basic, switch to anced and see whether itt i helps. 

    it was on advanced so I switched it to basic and its still the same issue. Should I switch it back?
  • brummyfan2
    brummyfan2 ACE Posts: 28,725 Trailblazer
    tzippy said:
    tzippy said:
    JackE said:
    Is the erratic mouse also an external USB or BT. Or is this an erratic touchpad as well? Jack E/NJ
    no, its a touchpad
    Go to BIOS screen and move to the Main tab, check whether the Touchpad is in Advanced mode, if t's in Basic, switch to anced and see whether itt i helps. 

    it was on advanced so I switched it to basic and its still the same issue. Should I switch it back?
    Yes, switch it back to Advanced.
  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    (1) About when did you notice this erratic behavior? A few days ago? A week? A month?
    (2) What is your full E15 model number E5-5xx?
    (3) Press Win+R. Enter 'mrt'. Follow directions to do a malicious software scan of your machine.

    Jack E/NJ

    Jack E/NJ

  • tzippy
    tzippy Member Posts: 10 New User
    JackE said:
    (1) About when did you notice this erratic behavior? A few days ago? A week? A month?
    (2) What is your full E15 model number E5-5xx?
    (3) Press Win+R. Enter 'mrt'. Follow directions to do a malicious software scan of your machine.

    Jack E/NJ
    1. For a long while. Almost since I've gotten the laptop. 
    2. E5-575-33BM
    3. Will do
  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    Let us know the result of the MRT scan. It may take a few hours to complete. Jack E/NJ

    Jack E/NJ

  • tzippy
    tzippy Member Posts: 10 New User
    JackE said:
    Let us know the result of the MRT scan. It may take a few hours to complete. Jack E/NJ
    I will. Thank you sooo much!!
  • tzippy
    tzippy Member Posts: 10 New User
    JackE said:
    Let us know the result of the MRT scan. It may take a few hours to complete. Jack E/NJ

    JackE said:
    Let us know the result of the MRT scan. It may take a few hours to complete. Jack E/NJ
    "No malicious software detected"


  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    Sorry, this seems like a hardware issue. You must first check and reseat the KB ribbon cable connector to the mainboard. It might be accessible by removing the HDD door but more likely the bottom cover must be removed. Jack E/NJ

    Jack E/NJ