My Nitro AN515-54 low performance/fps

El_Profesor · May 2020

Hi, I recently bought Acer Nitro AN515-54 mainly for gaming purposes. My specs are roughly as follows: i7/GeForce 1660Ti/32GB RAM/Windows 10 (updated of course)/SSD 512GB.
I am struggling for couple of days now trying any solution I can find on your forum + anywhere else on the internet. I tried everything from this post https://community.acer.com/en/discussion/comment/771467/ and on top of that I updated my BIOS to newest version available for my model. I'm having same problem with my GPU being idle even after switching it from Dedicated GPU in NVIDIA Settings. This is a picture of NitroSense when alt-tabed from game called Terraria (which should be running easily on 120 fps with this specs and I'm getting 20-40 fps while in game).

Image: https://us.v-cdn.net/6029997/uploads/editor/8o/n4ebaj13d912.png

I feel like I exhausted all my options and getting ready to return it after this weekend. Feel like it must be hardware related problem.
I appreciate all the help I can get and hope you all staying safe.

GAMING6698 · May 2020

@El_Profesor
Did you check game running in dedicated or integrated graphic?

El_Profesor · May 2020

Yes @GAMING6698 I did. Tried it all from this guys topic https://community.acer.com/en/discussion/comment/771467/ and more. Thank you for the reply, all best to you bud.

GAMING6698 · May 2020

@El_Profesor

First download nvidia latest software and download DDU(display driver uninstaller)
After downloading move nvidia software and ddu program in desktop.

Now, boot in safe mode then run ddu program
Select gpu→clean and restart

After, restart you will boot in normal mode now turn off your internet connection and disable your antivirus if you installed any if not then go to settings→turn off real time protection

Now install nvidia software and restart your laptop

El_Profesor · May 2020

Will all do respect @GAMING6698 please read my post cause in the link I provided this solution is listed and as I said I already did all of that. Again thank you for the reply but it doesn't help in any way, all best to you.

GAMING6698 · May 2020

@El_Profesor
This game is not running in dedicated gpu.
Did you check other games ?

El_Profesor · May 2020

@GAMING6698
In INVIDIA Settings it's set to run on Dedicated GPU (picture below)

Image: https://us.v-cdn.net/6029997/uploads/editor/1l/snletha0snbr.png

To answer your question - yes I tested it on Red Dead Redemption 2 where even in Main Menu of the game I get 5-15 FPS at most. It's set to use Dedicated GPU as well. Thanks for the reply, all best to you.

GAMING6698 · May 2020

@El_Profesor
Run userbenchmark and post results link here

El_Profesor · May 2020

@GAMING6698
Here buddy https://www.userbenchmark.com/UserRun/27475291. It's seems ok, but even tho I ticked to test my GPU on the benchmark settings it doesn't show which (correct me if I'm wrong) must mean that something is not right. Again thanks for quick reply, all the best to you.

GAMING6698 · May 2020

@El_Profesor
Nope, it doesn't seems ok
Open device manager then expand disable adapters and post screenshot here

El_Profesor · May 2020

@GAMING6698
Hey, if you meant Display adapters in Device Manager here is a screenshot:

Image: https://us.v-cdn.net/6029997/uploads/editor/p6/07kl50zaag37.png

I hope that's what you were looking for. Thank you for taking time of your day to try and help me, it's greatly appreciated bud.

GAMING6698 · May 2020

@El_Profesor
1)Which version of nvidia control panel are you running?
2)right click on nvidia driver in device manager then select properties and check if device is working or there may be any error.

El_Profesor · May 2020

@GAMING6698
1) My NVIDIA Control Panel version is 8.1.956.0
2) It says ,,Device is working properly".

Thanks for your reply, all best to you.

GAMING6698 · May 2020

@El_Profesor
Open control panel then uninstall current nvidia control panel then restart your laptop (screen may flash while uninstalling so don't worry)

After restart, Download and install brand new nvidia software from my link.just click on my link then in browser page click on download

https://www.nvidia.in/content/DriverDownload-March2009/confirmation.php?url=/Windows/445.87/445.87-notebook-win10-64bit-international-dch-whql.exe&lang=in&type=geforcem

After installing ,restart and play your games

El_Profesor · May 2020

@GAMING6698
I did exactly that and nothing changed. I don't understand why I did that when after reinstalling the version of NVIDIA Control Panel remained the same. Clearly the hardware is not working as intended. I think I will return the laptop on Monday and ask for refund. Sorry to say it but you saying ,,Restart and play your games" is a very bold statement seeing that completely nothing has changed. I appreciate the effort but I don't think you are able to help me in any way. I think I am wasting both your and my time. Acer is clearly not the gaming laptop that I require. Thanks and take care.