Laptop is shutting down in 2 to 4 secs after I'm trying to turn it on. My heatsink fans are running.

Rickd18
Rickd18 Member Posts: 22 Troubleshooter
edited December 2023 in 2020 Archives
I hour ago, my Nitro 5 was fine and working fine. I did some gaming and leaved my laptop. My heatsink fans were running at that time. And I slept it off. After returning, I am trying to turn it on. But it's not working.  It seems like, it's Turing on, but then after on 2 or 3 secs, it's shutting down automatically and my fans starting running whenever I'm trying to turn this on. Please help me.
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Answers

  • what is the exact model? example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Rickd18
    Rickd18 Member Posts: 22 Troubleshooter
    My model number is Nitro 5 AN515-42
  • Press a few keys on the keyboard and without releasing them, press the power button. The notebook turns on? 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Rickd18
    Rickd18 Member Posts: 22 Troubleshooter
    Whenever I'm pressing any key twice from keyboard, my laptop is turning on and my keyboard lights is turning on but again it's going off as it's doing previously in 2 to 3 secs
  • keep the keys pressed. Do not release them and then press the power. Then, make sure you call normally.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Rickd18
    Rickd18 Member Posts: 22 Troubleshooter
    My laptop just turned on. I followed your technique, but when ever I'm leaving the key from pressing, it's shutting down instantly. Look like it's works but then it's shutting down. Please help
  • batmalin
    batmalin Member Posts: 4,231 Guru
    This sounds like a shortage in a keyboard, any liquid spilled over recently?
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Rickd18
    Rickd18 Member Posts: 22 Troubleshooter
    Nope, there was no liquid incident happened. 
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Do you still have a warranty? If so then send it back for rapair, if not you have to open it and check at least the flex cable of the KB
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Rickd18
    Rickd18 Member Posts: 22 Troubleshooter
    Yes I have my warenty. But in this lockdown, how would get services from service center??
  • batmalin
    batmalin Member Posts: 4,231 Guru
    I guess you have to mail it to the service center, but first you better give them a call.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Does the notebook turn off when you access the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Rickd18
    Rickd18 Member Posts: 22 Troubleshooter
    I can't tell if that is happening. But it's taking much time to get shuts down properly. Also one thing I've noticed that, my Ryzen 560x is not showing up. It's only Vega Mobile GPU (1gb) in the system. I tried to jump into the BIOS, but after pressing F2 so many I'm unable to go into the BIOS.
  • Rickd18
    Rickd18 Member Posts: 22 Troubleshooter
    If I open the the laptop, and then put the CMOS battery out, for a minute to do the BIOS reset, will it help me?? My genuine windows is gonna be working or not after that?? Please reply.
  • batmalin
    batmalin Member Posts: 4,231 Guru
    I am not sure if that would help but you could try, you have warranty thou...
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • GAMING6698
    GAMING6698 ACE Posts: 7,750 Pathfinder
    edited April 2020
    @egydiocoelho
    It could be the battery or the motherboard of your laptop. Remove the battery then plug in just the charger and turn it on see if it will replicate the problem. If it turns on that means it's the battery. Of not then visit service centre for repair.

    If there is seal then don't it will void your warranty 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Does your model have this button?
    Meu ACER f5-573G-75A3 est desligando szinho  Acer Community
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Rickd18
    Rickd18 Member Posts: 22 Troubleshooter
    It's the battery reset button if I'm not wrong. But I don't have this button in the RAM slot. It's located at  right side of the RAM.
  • GAMING6698
    GAMING6698 ACE Posts: 7,750 Pathfinder
    @Rickd18

    Yes, there is battery reset button 
    https://youtu.be/NfhgnxUJoZo
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Rickd18
    Rickd18 Member Posts: 22 Troubleshooter
    I have already tried to reset my battery with a pin, putting inside the hole and hold for 50 secs, but that's done nothing.