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Aspire ES15 will only boot to Windows when not plugged in

Member Posts: 2 New User
edited October 2023 in 2020 Archives
I think the battery on my laptop went flat while Windows was asleep.

Since then, it will only boot using battery only. When I have the charger plugged in and I turn it on, it goes into a loop with the setup screen.

If I hold ctrl-alt-del I can get Windows to boot but it won’t recognise my keyboard. I can log in using the on-screen keyboard and mouse, but Windows still won’t recognise the keyboard.

However, everything works fine if I turn on the computer using battery only, and plug in the charger once it’s booted.

I know nothing is wrong with the charger as I tried it on my partner’s identical laptop and it booted perfectly.

So far I have tried resetting the battery and resetting Windows. 

Is there any way I can fix it? 

Answers

  • Member Posts: 2 New User
    I should have added that I can plug in the charger once Windows has loaded and it works fine. 

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