Cannot RESET old laptop

Countryboy1
Countryboy1 Member Posts: 2 New User
edited October 2023 in 2020 Archives
I am trying to help an older man who has an old ACER Aspire 5742 manufactured in October 2012. The ACER website does not recognise his S/N. He was using it OK when suddenly the screen went blank. When he turned it on it displays “Preparing Automatic Repair”. It then gets locked into a loop and whichever option I take it ends up saying "Your pc ran into a problem..... and restarts, The 'Reset' process only ever gets to 1% before failing - telliing me no changes can be made.  I notice that if I quit to DOS the drive is X:  so I assume it is running in safe mode. I have tried to create a restore point but it tells me "No restore points have been created on your computer’s system drive. To create a restore point open ‘system protection’". If I click on the link I get the error message "System Protection is available only in online operating system" - obviously the machine cannot connect online.  If anyone can help it would be appreciated!





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