Windows update KB4549951 and then issue started
Answers
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https://pureinfotech.com/access-advanced-startup-options-windows-10-troubleshoot-fix-pc/#advanced_startup_automatic_repair
This describes the problem you have with a new trick to force the Advanced Options menu, I have not seen this method before but it looks OK. The difference is that the power off is done after POST before the Repairing screen, timing is important and you may have to try this several times.How to access Advanced startup using Automatic Repair
If Windows 10 doesn’t start on your device, and you don’t have the operating system installation files, you can use the following steps:
1. Press the power button.
2. Immediately after the Power-On Self-Test (POST), press the power button again to shutdown. (during the Acer logo screen, before the Preparing Automatic .....screen)
3. Repeat the previous steps No. 1 and No. 2 twice, and in the third restart the operating system should enter into the Windows Recovery Environment (Windows RE), where a number of diagnostics will be performed to try fix any booting issues, but you will also get an option to access the Windows Startup Settings.
Select your account, and enter the your password. Not your logon PIN but the password you use to access your Microsoft account online and Windows.
Click the Continue button.
If it fails, go ahead with the USB method
Tip: Put your USB Emergency drive in the standard USB (legacy USB) port (inside is black not blue).1 -
Hi Sir, Thank you for all your help and troubleshooting. The loads of information and links too. You have been very helpful.
I have a friend, who had the ISO on a USB, Legacy.
I am so busy with work doing a 10 day week (due to staff shielding), so went on with this option. I made some changes to BIOS, legacy, SATA Ahci, and got it to pick W10 advanced troubleshooting. How I wish I could have the UEFI.
I could see the Restore option but did not have the patience for another 4 to 8 hrs. So went into install Windows.
For Information - I did not have the 25 digit windows key anywhere on the BOX, or the Invoice or any sticker. Just took the dive.
It was seamless, no issues and installed perfect.
I will catch up with you soon to provide further update on what I did to BIOS upgrade - now 2.2.
Thank you very much again.
I will continue on this thread again.0 -
Hi Miltz,
Type this in an elevated command (open as administrator): wmic path softwarelicensingservice get OA3xOriginalProductKey
Tip: backup your system and also make an emergency USB drive, I have an external Backup Plus by Seagate, 4TB, ($100) with the Blue USB plug (takes 45 minutes) reformatted the drive (NTFS) to get rid of all the Bloatware and after each Patch Tuesday (W10 monthly updates) I run backup that includes an image file. Also once a week I connect that drive for File History (windows will remind you to connect the drive) that will backup your personal files (easy to restore a file if you delete something by mistake or look for an old version).
Happy to hear you are up and running again.0 -
You wrote: "How I wish I could have the UEFI".Miltz said:Hi Sir, Thank you for all your help and troubleshooting. The loads of information and links too. You have been very helpful.
I have a friend, who had the ISO on a USB, Legacy.
I am so busy with work doing a 10 day week (due to staff shielding), so went on with this option. I made some changes to BIOS, legacy, SATA Ahci, and got it to pick W10 advanced troubleshooting. How I wish I could have the UEFI.
I could see the Restore option but did not have the patience for another 4 to 8 hrs. So went into install Windows.
For Information - I did not have the 25 digit windows key anywhere on the BOX, or the Invoice or any sticker. Just took the dive.
It was seamless, no issues and installed perfect.
I will catch up with you soon to provide further update on what I did to BIOS upgrade - now 2.2.
Thank you very much again.
I will continue on this thread again.
You now have a Legacy boot format and that has set you (technically) back at least one year, Intel (your motherboard) no longer supports Legacy boot and more devices will follow in 2020. Hereby some pages that discuss pros and cons of the two (BIOS vs. UEFI), take your time to read all that, you can change to UEFI anytime. Windows10 forum is the safest way to convert your HDD partition from MBR to GPT. But you want to backup your system first and make a recovery (emergency) drive asap in case of problems. That boot conversion to UEFI will only work if your HDD partitions are healthy and since you had a booting problem before it may not work, then you will have to reinstall W10 with the Windows online download method, 2nd blank FAT32 formatted USB drive and your W10 Product Key (wmic command, see above).https://www.partitionwizard.com/partitionmagic/uefi-vs-bios.html
https://www.tenforums.com/tutorials/81502-convert-windows-10-legacy-bios-uefi-without-data-loss.html
Windows10 on a UEFI USB emergency drive won't boot if BIOS is set to Legacy and vice versa (you probably discovered that last one already).
Let me know if you have any questions.
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I will catch up later.
Yes, I did figure the Bios issue, after I updated to latest from Acer site. V2.02.
it would go to Preparing Automatic Repair.
I was OMG, not now after I've installed Windows.
Sipping my tea, I remembered the legacy change.
Made changes to BIOS again and all's fine now.0 -
Hi
Thank You for the command win license, I have the 25 character
, will get the recovery iso ASAP.
I will go through your links on Saturday. I have already moved my data earlier. Daughter using for school work, saving on OneDrive & external,
Since there is NO data, I plan to move to UEFI, back to as it was.
Having changed BIOS settings - I wanted to know if it is possible to go for factory reset.
Your suggestion please.
Thank You for your time.0 -
Hi Miltz,
When you "flashed" the BIOS/UEFI firmware V2.02 it cloned some settings from your old BIOS and if you factory reset we may have to go through each setting one by one: You have finnicky Intel UHD GPU drivers that don't take much to fail. Unless you changed a lot of other BIOS settings I recommend to move only the USB option to the booting top and set HDD to UEFI but only after you have done your W10 download and prepared the USB thumb drive (USB drive should be formatted to FAT32) and ready to boot from it (install W10 UEFI).
You do good moving to UEFI, look at the simple EFI partition I have (a515-54G) only three and compare that with your present MBR partition (at least 5?).
There is a very good reason industry is moving to UEFI and booting is also faster, we can even try Fast Startup (10 seconds booting time) once you installed W10 UEFI. Keep the legacy emergency USB drive and W10 system backup separate, just in case you have to roll back to legacy.
Here is the tutorial from Windows10 Forum how to download W10 to USB drivehttps://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.htm
You have a smart daughter!
Frank0 -
I know that this solution is after the event but, my advice to you and everyone is this, chose a backup software and do periodic backups on an external drive, in my opinion Macrium Reflect v7 (there is a free version but a paid version is not expensive and its more efficient) as ist the best and easiest, either make a Macrium WIN=PE USB UEFI startup media or even better with Macrium Reflect is that you can add a pre boot option to your Win-10 called "Adding a Boot Menu option for system Image recovery" then you will never ever have these problems.
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If you worry about your V2.02 BIOS settings, I took some shots from my UEFI settings, my motherboard is a generation later but Intel GPU is the same, My "BIOS" is INSYDE 1.16. Note that F12 is disabled and Fast Boot is enabled (this for later when you want to try "Fast Startup")Miltz said:Hi
Thank You for the command win license, I have the 25 character, will get the recovery iso ASAP.
I will go through your links on Saturday. I have already moved my data earlier. Daughter using for school work, saving on OneDrive & external,
Since there is NO data, I plan to move to UEFI, back to as it was.
Having changed BIOS settings - I wanted to know if it is possible to go for factory reset.
Your suggestion please.
Thank You for your time.
I used a very cheap phone, pictures are terrible, sorry.
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https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html
This for Saturday: The installation of W10 from USB drive step-by-step.
W10 Forums recommend: Before you get started installing Windows 10, be sure that you temporarily disable Secure Boot and Fast Boot in your UEFI firmware settings until finished. Some motherboards may not support booting from a USB flash drive while these settings are enabled. Once installation has finished, you should enable Secure Boot and Fast Boot again (the way I have it too).Please read the tutorial at the top thoroughly, take all the time you need, it will save you from issues many years after if instructions are followed to the letter. Be patient, if you selected something wrong don't abort but let the process continue, we either reinstall W10 or try to change it later.If not 100% sure, ask me rather than clicking on something you may regret later. Or subscribe to W10 Forums and ask Shawn Brink the forum moderator (best Windows forum). Please don't rush the installation process, it won't disconnect you, go slowly step-by-step.Note: use step 14 for UEFI installation (skip step 13). The 20H1 version that you download should create only 3 partitions like mine (that picture of my drive config I sent you earlier). Step 17: I clicked Philippines where I live, you should select United States (or United Kingdom?). Step 18 is US for me but you may have a U.K./European keyboard (select the country where you bought your Acer laptop).I can recommend step 23 (MSA) and to skip step 24 (Local Account) the tutorial explains why MSA is preferred: With MSA even if no internet you can still boot your laptop with the fingerprint reader or PIN and if all fails (after a crash) with your Microsoft password. The fingerprint reader can be a bit unstable in the beginning and may ask for your PIN to logon. I recommend to register your index finger only with different angles (with low and high sitting positions)Don't bother with the Windows Hello Smiley Face as our Acer cameras are cheap "of the shelf webcams" and not IR cameras required by Hello Face. Same with sound quality, our soundboard/speakers are Realtek (poor).Tip: I selected a PIN easy to remember, I am getting old (75) and forget things, birth years of 2 family members works for me. If you don't want SKYPE, OneDrive or other apps you can uninstall or disable all that later. just set it up for now.
Skip step 24 (Local Account).
Windows10 1909 should recognize all your Acer devices (keyboard, camera, Network, etc.) if not we will have to download some drivers from Acer's support and generic drivers from Microsoft.
Hopefully all will go well.0 -
Pinhole reset update
I tried the power on/off 3 times -
1st result - goes to "Preparing Automatic repair"
2nd result - goes to "Please Wait" keeps circling and then goes to "Preparing Automatic repair"
on powering off 2nd result i get a click - like it is getting disconnected from HDD.
I believe what you say is right - It looks to me that somehow the hidden boot sector on your HDD got corrupted during a crash
I will need to do the USB drive way online as NO other PC with me. I have to get my docs for the windows key and the USB.
Ive got a 16 GB, do i format it and copy the exe from here
https://www.windowscentral.com/how-create-windows-10-usb-bootable-media-uefi-support#create_windows10_uefi_mct
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