Acer Predator Helios 500 fans not working until I start the Predator Sense App

TCliner
TCliner Member Posts: 17 Troubleshooter
edited November 2023 in 2020 Archives

Hello everyone,

I have got my Helios 500 with an i7-8750h, GTX 1070 and 16GB of RAM for almost 2 years now. The described problem occured, when I re-installed the Predator Sense App, because there was a newer Version on the Acer Website. However, I now have the problem, that every second (estimated) bootup, the fans DO NOT automatically sart spinning faster, when I enter a game, or use the Laptop for a longer time. When I notice, that the little air, the slow fans can get out of the case, is getting warmer, I start up the Predator Sense App and notice, that both my CPU and GPU are at 90 degrees or more and the fans suddenly speed up to almost the maximum speed. I don not know, if I can fix the problem by adding the Predator Sense App to the Auto-Boot. This would also mean, that I always see the overlay when I start my Computer. I just want my fans to work properly. 

So, how can I fix this problem ?
Do I have to add a certain file to the autoboot or anything similar.

I hope somebody can help me with this problem and I would sure be very thankful for that.


Best wishes and thank you to every reader

Edited the content to hide personal information
Acer-Samuel

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Answer ✓
    Does the same problem occur when uninstalling the predator sense?
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                                                     egydiocoelho Trailblazer
     
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Answers

  • ph517-51 or ph517-61?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TCliner
    TCliner Member Posts: 17 Troubleshooter
    Hello egydicocoelho,

    I have a PH517-51.
  • What happens when you reset the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TCliner
    TCliner Member Posts: 17 Troubleshooter
    Just to be sure: I will not open the laptop. I am indeed able to do so, and I know how to do all of that, but I would lose my warranty, because the battery is not in the service flap. In this flap are just RAM, SSD and HDD.
  • you don't need to open the laptop. Check that in the lower case there is a hole in the back and press it for five seconds. If not, press the power for 12 seconds.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TCliner
    TCliner Member Posts: 17 Troubleshooter
    I am observing this in the next few days, since I did not have much time the last few days. I will give you an answer soon.
  • TCliner
    TCliner Member Posts: 17 Troubleshooter
    Hello egydiocoelho,

    no, it did not work at all. I still have the same problem.
  • Are you sure that fans only work after opening the predator sense? What is the version of the bios? What happens when you activate coolboost on acer quick accesss? Acer quick access also has some control over fans.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TCliner
    TCliner Member Posts: 17 Troubleshooter
    As said earlier, the fans almost never work without starting Predator Sense. Moreover, I always have the Cooler Boost on. The BIOS-Version is, according to CPU-Z the Version V1.16 from 10/24/2018. That is pretty old to be honest and I do not really know, how I update the BIOS. Is my data safe when updating ?

  • Your model already has the latest bios. Press windows + r and type msconfig. Go to services and click enable everything. Check to see if it solves the problem.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TCliner
    TCliner Member Posts: 17 Troubleshooter
    I cannot klick ''enable everything'' because everthing is already enabled.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Answer ✓
    Does the same problem occur when uninstalling the predator sense?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TCliner
    TCliner Member Posts: 17 Troubleshooter
    Hey, the problem just ffixed itself for no reason. I did not change anything. Thanks anyways :)