I cannot get Mint 19.3 to install.

Bogbrush10
Bogbrush10 Member Posts: 12

Tinkerer

edited March 20 in 2020 Archives
I have recently purchased an Acer aspire 5 with i7 10th generation, 1Tb ssd, FHDmx250. It came with Windows 10 home edition installed. I am trying to dual boot with Linux Mint 19.3 but the install fails because the SSD drive is not being recognised, although I have made 800GB of unallocated space on the drive through the Windows software. This is very frustrating and disappointing. I have had no issues with previous laptops dual booting  with Mint and Windows. What can you suggest? Is this a problem with this particular spec of laptop.

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    Enter the bios, go to the main tab and press ctrl + s
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                                                     egydiocoelho Trailblazer
     
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Answers

  • Can you provide the exact model of the notebook? Example AN515-51-75KZ.
    About your question, there is no problem with your computer. Just having a little knowledge to change the sata mode to ahci. Do it:
    a) on windows, press windows + r and type msconfig. Then enable safe boot and restart windows.
    b) in safe boot, uninstall the intel rapid storage driver and uninstall and delete the ahci controller driver in the device manager and restart the computer.
    c) go to the bios and change the sata mode to ahci. You may need to press ctrl + s on the main tab.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Bogbrush10
    Bogbrush10 Member Posts: 12

    Tinkerer

    edited April 2020
    Hiya egydiocoelho, 
    my new laptop is an A515-54G-71QV model.
    I understand what you have written but, having been looking around the net, is the problem the SATA mode: RST with OPTANE? I understand that this is a piece of software by Intel within the Windows 10 software that allows the SSD to be accessed more efficiently so speeding up the windows software and anything it is running. I understand that Linux Mint cannot use this and fails to 'see' the SSD. Now, if I effectively turn it off and change SATA to AHCI I will be able to install Mint 19.3 as a dual boot, but will Windows still run without it and what will it do the speed of Windows 10? Thanks for your efforts. 

    Edited the content to hide personal information.
    Acer-Samuel
  • Windows will work without problems, as long as you enable safe boot in windows, as I told you earlier. According to some sites, the rst with optane mode with raid, can rather improve the performance of the ssd. However, in ahci mode, ssd performance is already satisfactory.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Bogbrush10
    Bogbrush10 Member Posts: 12

    Tinkerer

    OK, I have restarted in safe mode and opened the device manager.
    Where do I find the intel rapid storage driver and the  ahci controller driver? I can't see them. Nearest I can get is the Intel Chipset  SATA/PCle RST Premium Controller in 'Storage controllers' and I can't find the ahci controller driver anywhere. 
  • check here my friend:

    How can Remove Intel Rapid Storage Technology Safely
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Bogbrush10
    Bogbrush10 Member Posts: 12

    Tinkerer

    Thanks for your response, egydiocoelho my friend, I very much appreciate your efforts. I have been in 'uninstall/change program' and I do not have any Intel programs installed. I have been in Device Manager and do not have an IDE ATA/ATAPI controllers section. As I said in the last post I have a 'Storage controllers' section with 2 entries 1) 'Intel Chipset  SATA/PCle RST Premium Controller' and 2) 'Microsoft Storage Spaces Controller'. That is all I can find mentioning SATA. It is all very frustrating!!!
  • uninstall and delete this driver  'Intel Chipset  SATA/PCle RST Premium Controlle and restart windows.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Bogbrush10
    Bogbrush10 Member Posts: 12

    Tinkerer

    I uninstalled device and driver : Intel chipset SATA/PCle RST premium controller and was told to restart for it to take effect. I did this but found that the controller was still in device manager on reboot. I did this several times with the same result. Is this being reloaded from somewhere during reboot?
    BIOS is still showing SATA: RST with OPTANE
  • Bogbrush10
    Bogbrush10 Member Posts: 12

    Tinkerer

    Just looking in the events log and have the following
    25/04/2020 14:42:13 Device deleted
    25/04/2020 14:42:40 Device not deleted
    25/04/2020 14:43:19 Device configured (oem1.inf)
    25/04/2020 14:43:19 Device started (iaStoreAC)
  • OK! Now go to the bios and change the sata mode to ahci. Windows will install the correct driver.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Bogbrush10
    Bogbrush10 Member Posts: 12

    Tinkerer

    Bios still says SATA is RST with OPTANE. There is nowhere to change it.

  • press ctrl+s and go main tab!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Bogbrush10
    Bogbrush10 Member Posts: 12

    Tinkerer

    Is that in Windows safe mode? Because if it is CTRL+s doesn't do anything.

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    Enter the bios, go to the main tab and press ctrl + s
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Bogbrush10
    Bogbrush10 Member Posts: 12

    Tinkerer

    Found it !!!!!!!!!!!!!!!! Why on earth would you hide a function like that??????? It seems a bl**dy stupid thing to do!!! Anyway, I have now changed to AHCI and gParted is now recognising my SSD partitions so I should be able to proceed with installation of Mint 19.3. Thank you for your patience, my friend, I thought it was just me getting old and senile.
    You sir are a true scholar and expert andI am very grateful. Thanks again.
  • You are welcome my friend. I also don't understand why acer hid this function. However, I think they hid this function, so that inexperienced users would not corrupt the windows boot.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)