Recovery Image not working

135

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    The only possibility that I imagine may be interfering with windows recovery, would be the fact that sata mode is in rst with optane. Try putting sata mode on ahci and disable secure boot. If that doesn't work, the ideal is to use a microsoft iso.
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer
    Thanks for the assistance thus far. 

    I changed the sata mode to AHCI and tried the copied files on the USB drive. It gives the same blue screen as previously shown. So no luck there. 

    If I install from the utility you sent before for creating a win10 file - how do I get my OEM license back in? 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    The serial is recorded in the bios. Just install windows and then check if windows is activated automatically.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer
    According to the number I called off of the Acer support site I found - the guy said the license key for Windows is imbedded in the motherboard. 

    What I am not sure of is if any install of windows will find that license key in the motherboard to use, or if there is some coding in the Recovery files that allows the windows recovery install to pull the license key from the motherboard. 

    If the latter is true - then any install of windows, aside from the recovery drive, will not find the license key. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Wrong. The installation of windows identifies the serial that is recorded in the bios and installs the appropriate version.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer
    egydiocoelho said:
    Wrong. The installation of windows identifies the serial that is recorded in the bios and installs the appropriate version.
    Your wording there, highlighted, says Version. Not license. So how do I get the license to run and where does the license come from at this point? 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Your model has windows bios oem key, see:
    How to get Windows 10 key from the BIOS
    just install windows and activate it.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer
    Good news - the new install of Windows 10 works!

    Next question. There are different partitions on the HD. Now that I am back on Windows on this computer I can see the partitions. I was going to pull the HD and run on the other Win10 machine I've been working on, however I do not have a USB adapter for the micro SSD connector. I have a SATA adapter but that doesn't fit the micro SSD drive. Looking at the partitions - there is a Recovery partition that shows 1gb NTFS. Is there a way that I can reboot Windows from that? Or can I write the data from that partition to the USB drive to reload the OEM version of Windows/Acer utilities?

    The base Win10 install I did just now is very basic Windows 10 - it has a different look than what came on the computer, but is the same base OS. I'd like to get everything back to stock if possible. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    For some reason, Acer's recovery partition was damaged. You can try to buy erecovery on the Acer website.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer
    I found I could rebuild the computer from the Recovery partition going through the OS's Recovery option. I tried to run this and after completing Windows appears to be the same base version I installed, not the factory set up. 

    This does appear to work at the moment.

    I did not change the Recovery partition and it was already there when I went to install the new Win10. The install utility showed that as an option of what partition to install that new version of Win10 install (I selected the main partition and left the Recovery alone). 

    Am I wrong about the recovery option within Windows rebooting from the Recovery partition? If so - how do I point the install to the Recovery partition? Or can I write the install from that partition to my USB drive now that I can navigate Windows on it (and the command prompt)? 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    You could only create an acer recovery partition using the acer care center if you still had the original operating system. Can you send a screenshot of the files on the sd card?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 35,014 Trailblazer
    There should be a total of four partitions, or maybe three on some systems. One is the UEFI partition and it's likely around 100MB in size. One is the first recovery partition and it'll also be small, maybe 1GB. That has the software to run a recovery, but not the data for the OS itself. Another is the second recovery partition and it has a Windows image, usually around 10GB or a bit less in size. Finally there is the big partition that holds your Windows environment. It's the only one normally mounted as C: and takes up the whole rest of the drive. They may not be in that same order...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer
    egydiocoelho said:
    You could only create an acer recovery partition using the acer care center if you still had the original operating system. Can you send a screenshot of the files on the sd card?

    See my post yesterday with the 3 screen shots of the files. The middle image with the 3 files is the root of the SD card. The other two are the folders/files in each of the 2 folders in the root.
  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer
    billsey said:
    There should be a total of four partitions, or maybe three on some systems. One is the UEFI partition and it's likely around 100MB in size. One is the first recovery partition and it'll also be small, maybe 1GB. That has the software to run a recovery, but not the data for the OS itself. Another is the second recovery partition and it has a Windows image, usually around 10GB or a bit less in size. Finally there is the big partition that holds your Windows environment. It's the only one normally mounted as C: and takes up the whole rest of the drive. They may not be in that same order...

    I am using the laptop in question at the moment. Attached is a screen shot of the partitions of the drive on it. The red box is the Recovery partition that I was referring to. I did not do anything to it manually in this process. The partitions have not been messed with on this HD at all from me. My understanding is that the Recovery (and apparently from what I gather in your post) the 2nd recovery partition (housing the Windows image you state) are created from the factory. If that is the case - those would house the information from the factory install and would be able to get my computer back to the out-of-box state. How do I do that?

    From what I found online - it looks like I would have to have a software tool on my computer if I wanted to change or remove the Recovery etc partitions. They are not modifyable from the Device Manager on the computer alone = not intended to be user-modifiable.

    If the above is the case - then I would imagine that the base install of Windows that is running now has not modified those 2 partitions (recovery and the image location). The install I have now is only within the primary C drive partition of the HD.

    So, then, my question:
    How to I get the factory information out of the Recovery and image partitions from which to restore the computer?

    With this base version of Windows 10 that I am on now I already used the Recovery tool in windows to wipe the computer and rebuild it. All it did was put the same base Windows 10 version on, it did not rebuild from the Recovery and image partitions. If it did then the graphics and applications would match what came from the factory - they do not. That is what I am trying to accomplish.


  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    You have to check if this folder recovery is available. It will enable the display of hidden folder:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer
    When I enable hidden files and folders on my C drive list this is what I get:


    So it does not appear that I have the Recovery folder.

    If the data is there in the partitions there has to be a way to access it some how, no? If it can't be accessed straight from the drive then maybe the information can be extracted and sent to an external drive (USB flash drive)?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    It would only be possible to access it, if the recovery folder was available on the acer c:\ drive. 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer
    egydiocoelho said:
    It would only be possible to access it, if the recovery folder was available on the acer c:\ drive. 

    That makes no sense to me. The partitions are there and there isn't anything that tells me the data is not in those partitions. When I went through the new install of windows 10 it asked me what partition I wanted to install it to - and those 4 were there. So there has to be a way to get the data from those partitions.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    The recovery partitions are there. But they only serve to initialize the recovery, if the recovery folder of the acer c: \ drive was intact. It is for this reason, that acer recommends, that when the user uses the computer for the first time, that they back up windows, using the acer care center.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer
    edited April 2020
    egydiocoelho said:
    The recovery partitions are there. But they only serve to initialize the recovery, if the recovery folder of the acer c: \ drive was intact. It is for this reason, that acer recommends, that when the user uses the computer for the first time, that they back up windows, using the acer care center.
    Highlighted pertains to my comments. When I created the Recovery disk (what I wrote to the original SD card) this is what I thought I was getting:
    - Reboot tools to process the rebuild of the computer
    - OS - meaning Windows
    - Factory suite - meaning the applications Acer puts on the computer, drivers for the hardware of the computer, and any settings going along with the hardware.

    What I did not initiate, and what I did not want to initiate, was an "image of the HD". I backed up all my files externally and my entire intent, from the beginning, was to wipe the HD as clean as possible - then reinstall the factory "stuff".

    What I can't get in that process, still, is the "factory stuff".

    Is that "factory stuff" not stored in the 2 partitions on the HD pertaining to Recovery etc?

    For example - right now my graphics seem out of whack with the base windows 10 install I did. Programs open with an antiquated look, the toolbar on the bottom of the screen is gray, etc. That is what I am trying to fix at this point. Other than that, the computer is "functional", but it is not back to an "out of box" state.

    In the base windows 10 I installed I did not get the video editing software I had in Photos that I was using before, also. I would like to get that program back.

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