My camera is not working it was working.

Tim89
Tim89 Member Posts: 6 New User
edited October 2023 in 2020 Archives
I entered the error code 0xa00f4292 into google and have followed all the directions. Nothing has worked for me. 

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 8,174 Trailblazer
    edited April 2020
    @Tim89
    registry edit might be among the best fixes. Edit the registry as follows.
    1. First, open Run with the Windows key + R hotkey. Then users can open the Registry Editor by entering regedit in Run and clicking OK.
    2. Open this registry path in the Registry Editor:
      • <strong>HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoftWindows Media Foundation</strong>windows media foundation regedit error code 0xa00f4271
    3. Double-click Windows Media Foundation on the left of the Registry Editor.
    4. Right-click a space on the right of the Registry Editor’s window and select New > DWORD (32-bit) Value.
    5. Enter EnableFrameServerMode as the title for the new DWORD.enableframeservermode dword error code 0xa00f4271
    6. Then double-click EnableFrameServerMode to open the window in the shot directly below.value data error code 0xa00f4271
    7. Input 0 in the Data value text box, and click the OK button.
    8. Navigate to: HKEY_LOCAL_MACHINE > SOFTWARE > WOW6432Node > Microsoft > Windows Media Foundation > Platform.
    9.  Repeat steps 4-6 if you own the 64-bit version of Windows.
    10.  Restart your PC to update those changes.

    1)If problem still not solve tell me if there is any antivirus installed check it norton comes preinstalled in some acer laptop.
    2)webcam showing in device manager?
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Tim89
    Tim89 Member Posts: 6 New User
    I followed those instructions and the camera still doesn't work. I have Norton antivirus for my computer (my family's) not the free month. Also, when I look in the device manager I only see >cameras  HD user facing. I don't see the webcam option. 
  • GAMING6698
    GAMING6698 ACE Posts: 8,174 Trailblazer
    @Tim89

    There is norton antivirus that comes preinstalled on acer laptop follow these step i know because antivirus installed in my laptop also 

    • Start Norton (click on window icon search norton click on it)

      If you see the My Norton window, next to Device Security, click Open.

    • In the Norton main window, click Settings.

    • In the Settings window, click SafeCam.

    • In the SafeCam window, move the SafeCam Feature switch to Off

    This is feature is on by default you need to turn off
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Tim89
    Tim89 Member Posts: 6 New User
    Still no luck. The green light comes on but the image is still black. I restarted the computer after turning of the safecam. 
  • GAMING6698
    GAMING6698 ACE Posts: 8,174 Trailblazer
    @Tim89
    In device manager right click on HD user facing then select update and check 

    If problem still not solve then     right click on HD user facing then select uninstall After uninstalling click on action →scan for hardware changes now restart system and check 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Tim89
    Tim89 Member Posts: 6 New User
    Did that now my camera only seems to work when I move the screen up or down and then it freezes.
  • Tim89
    Tim89 Member Posts: 6 New User
    edited April 2020
    My camera still doesn't work. All last week and this week I have still been experiencing issues. I've tried all the trouble shooting above. I need this to work ASAP as I teach students using skype, teams, zoom, and google meets. 
  • GAMING6698
    GAMING6698 ACE Posts: 8,174 Trailblazer
    @Tim89
    • Click on window icon Camera app and right click on the camera app result
    • Under right-click context menu select App settings
    • Under camera app settings, scroll and locate & hit the reset buttonWindows 10 Camera Settings Reset
    • Confirm your action by selecting the reset button and again
    After doing above steps make sure you give permission go to settings and click on the Privacy category. Select Camera under the App permissions section on the left. On the right panel, you have to turn on the setting “Allow apps to access your camera“. Scroll down to locate the Camera app and grant permission for it to access the webcam.

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Tim89
    Tim89 Member Posts: 6 New User
    I've done this before and it worked briefly. How do I know it will work for sure tomorrow during a video session? Is there anything I can check before hand to make sure its working? Other than restarting.
  • GAMING6698
    GAMING6698 ACE Posts: 8,174 Trailblazer
    edited April 2020
    @Tim89
    Have you installed any antivirus?
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566

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