Swift SF315-41G - no boot options for usb/cd boot and unable to alter bios

shawie60
shawie60 Member Posts: 16 Troubleshooter
edited October 2023 in 2020 Archives
hi guys im trying to boot from a cd or usb drive to check the memory of a swift SF315-41G laptop, however the secure boot is grayed out as are otyher options so I cant do it.
Ive enabled F12 but all that shows is the ssd noting else .. any idea's please ?

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 7,995 Pathfinder
    edited April 2020
    @shawie60
    1)enable F12 BOOT
    2)disable SECURE BOOT (if this option is gray out then 1st set supervisor password)
    3)in boot tab change bios mode from UEFI TO LEGACY

    now safe and exit bios.turn off your system then
    Turn on your system boot in usb through F12
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    edited April 2020
    Hello @shawie60

    It's not necessary to disable secure boot to check the memory.  Here's some different ways to run the memory diagnostic tool.  If you really want to disable secure boot (I don't recommend) then you must first create a supervisor password in the BIOS settings.  I don't recommend using legacy mode.

    https://www.intowindows.com/3-ways-to-run-memory-diagnostics-tool-in-windows-10/

    Here's a video.

    Here's how to use Alt+F10 to get to the tools.

    Edit:

    Some people use the Microsoft Media Creation Tool to create the USB drive.
    Other people use the Microsoft Media Creation Tool to download the ISO and use rufus to create the USB drive----with rufus settings:
      GPT, UEFI (non CSM) FAT32

    https://www.microsoft.com/en-us/software-download/windows10

    https://rufus.ie/

    I like to use a USB drive like this one to create Windows 10 USB.
    I'm not an Acer employee.
  • shawie60
    shawie60 Member Posts: 16 Troubleshooter
    @shawie60
    1)enable F12 BOOT
    2)disable SECURE BOOT (if this option is gray out then 1st set supervisor password)
    3)in boot tab change bios mode from UEFI TO LEGACY

    now safe and exit bios.turn off your system then
    Turn on your system boot in usb through F12



     Thanks its mainly the set supervisor password I didn't know. Not sure why this has to be but i'll give it a try, first time Ive come across it tbh ..
      as regards memory, I used windows memory diagnostic and it said everything was ok. Then I tested with memtest and it said otherwise. 
      So I wanted to run a test outside of windows environment.
      thanks, I'll let you know how I go on.

  • shawie60
    shawie60 Member Posts: 16 Troubleshooter
    •  the reason for all this is Im looking at a Acer swift 3 laptop (8Gb, AMD Ryzen 7 2700U with Vega mobile GFX - that bluescreens occasionally and at random times.
      I updated video drivers because it was listed in bluescreen view and there was a problem with them.
      Ive run sfc - all ok. run DISM - all good, checked memory (windows mem diagnostic), hard drive for errors - no problems. Seemed to run for a while after that, then a random bluescreen, the last one related to the GFX problem again. Since then Ive disabled 'fast startup' updated the drivers again to a later version. Ran CPU stress tests (Intelburn ) on standard, High, and super high which all passed. I ran Furmark to test the gxf and that ran without problems.
      Finished up backing up and re install, (its a refurbished machine I'm told, and had windows 8.1 previously).
      the bluescreens codes are as follows .. 0x000000ef,  0x00000139, 0x0000003b, 0x000000d1, 0x000001e .  Apart from the gfx drivers there doesn't seem to be an apparent link to me, but I may have missed it.  it seems the problem lies with an amd driver atikmdag.sys. This seems to be a common problem but as yet nobodys solved it properly.
      Some people say the older drivers work ok, others a clean install, which Ive tried.
      any idea's or feedback would be appreciated ..

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    edited April 2020
    I would make sure I had the latest BIOS.  I'm not sure if you have the 1.xx or the 2.xx BIOS version.  There is risk involved if you attempt to update BIOS when the computer is unstable.  So maybe order recovery media first.  BIOS update second.

    And then I would order my original Acer OEM factory recovery media from Acer if the BIOS update didn't fix it.

    You can spend/waste a lot of hours trying to figure out driver issues.  I would go with the fresh start.

    https://www.acer.com/ac/en/US/content/drivers

    https://store.acer.com/en-us/extended/recovery

    http://www.acer.com/worldwide/support/
    I'm not an Acer employee.
  • shawie60
    shawie60 Member Posts: 16 Troubleshooter
    JordanB said:
    I would make sure I had the latest BIOS.  I'm not sure if you have the 1.xx or the 2.xx BIOS version.  There is risk involved if you attempt to update BIOS when the computer is unstable.  So maybe order recovery media first.  BIOS update second.

    And then I would order my original Acer OEM factory recovery media from Acer if the BIOS update didn't fix it.

    You can spend/waste a lot of hours trying to figure out driver issues.  I would go with the fresh start.

    https://www.acer.com/ac/en/US/content/drivers

    https://store.acer.com/en-us/extended/recovery

    http://www.acer.com/worldwide/support/

    he's already updated the bios (version 2.1 I think) and ive reinstalled (as mentioned above) a clean version of windows 10, so I don't see where a copy of the original install would help tbh .. but thanks for the input.

  • shawie60
    shawie60 Member Posts: 16 Troubleshooter
    Hi guys so I installed a password for the supervisor, disabled the secure boot, but it doesnt offer me any more settings to boot from usb or disable csm, any idea's??  Ive just bought mem test (HCI ) and written it to both usb and disk and neither will boot.
    thanks
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    edited April 2020
    shawie60 said:
    Hi guys so I installed a password for the supervisor, disabled the secure boot, but it doesnt offer me any more settings to boot from usb or disable csm, any idea's??  Ive just bought mem test (HCI ) and written it to both usb and disk and neither will boot.
    thanks
    I didn't have any problem creating a bootable memtest USB with rufus and running it on my computer.  Not sure anything I suggest would help tbh, but thanks for asking.  Good luck there.
    I'm not an Acer employee.
  • shawie60
    shawie60 Member Posts: 16 Troubleshooter
    @shawie60
    1)enable F12 BOOT
    2)disable SECURE BOOT (if this option is gray out then 1st set supervisor password)
    3)in boot tab change bios mode from UEFI TO LEGACY

    now safe and exit bios.turn off your system then
    Turn on your system boot in usb through F12

    shawie60 said:
    @shawie60
    1)enable F12 BOOT
    2)disable SECURE BOOT (if this option is gray out then 1st set supervisor password)
    3)in boot tab change bios mode from UEFI TO LEGACY

    now safe and exit bios.turn off your system then
    Turn on your system boot in usb through F12



     Thanks its mainly the set supervisor password I didn't know. Not sure why this has to be but i'll give it a try, first time Ive come across it tbh ..
      as regards memory, I used windows memory diagnostic and it said everything was ok. Then I tested with memtest and it said otherwise. 
      So I wanted to run a test outside of windows environment.
      thanks, I'll let you know how I go on.

    @shawie60
    1)enable F12 BOOT
    2)disable SECURE BOOT (if this option is gray out then 1st set supervisor password)
    3)in boot tab change bios mode from UEFI TO LEGACY

    now safe and exit bios.turn off your system then
    Turn on your system boot in usb through F12

    @shawie60
    1)enable F12 BOOT
    2)disable SECURE BOOT (if this option is gray out then 1st set supervisor password)
    3)in boot tab change bios mode from UEFI TO LEGACY

    now safe and exit bios.turn off your system then
    Turn on your system boot in usb through F12

    JordanB said:
    shawie60 said:
    Hi guys so I installed a password for the supervisor, disabled the secure boot, but it doesnt offer me any more settings to boot from usb or disable csm, any idea's??  Ive just bought mem test (HCI ) and written it to both usb and disk and neither will boot.
    thanks
    I didn't have any problem creating a bootable memtest USB with rufus and running it on my computer.  Not sure anything I suggest would help tbh, but thanks for asking.  Good luck there.
    from what ive read, if I create a boot option then I should be able to get it to boot from DVD / USB. Ive created a cd disk which works fine on other machines but not on this one, the problem is I dont know what file to load etc. its basically loading a Linux command line boot and running from there.
    If I reset the boot manager options what are the defaults?  I dont want to lose access to windows install.
    strage thing is when the options are enabled/disabled as regards secure boot i cant change it from UFEI to legacy ..
  • billsey
    billsey ACE Posts: 34,658 Trailblazer
    Many of the newer systems no longer support Legacy boot, supposedly within the next couple of years none of the new systems will. Just put your memtest into a UEFI boot environment and you should be good to go with the Secure Boot disabled.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • shawie60
    shawie60 Member Posts: 16 Troubleshooter
    hi guys right ive determined the problem is with memory, but on this its onboard, does anyone know where it might be replaced (long shot I know) or a new board?  reluctant to try ebay, been burned before
  • billsey
    billsey ACE Posts: 34,658 Trailblazer
    There are 12 different motherboards for the SF315-41G, with different CPUs, SSD types and memory. Which is yours? 4/8GB, SATA/NVMe, R3/R5/R7?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.