Front Camera Issues

Leilani
Leilani Member Posts: 1 New User
edited November 2023 in 2020 Archives
I had an acer switch 3 laptop that I started using more recently, and the front camera seems to be broken. The main camera works fine and can take pictures fine, but the front-facing camera does not work at all and just shows a blank white screen. When trying to take a picture, the error code 0xA00F4292 appears. I have restarted the laptop multiple times and even done a factory reset, I have tried multiple options online but absolutely nothing works. I would really like to find some solution other than trashing it and buying a new laptop as I cannot afford it, any help is appreciated.  

Answers

  • billsey
    billsey ACE Posts: 35,080 Trailblazer
    Which specific Switch 3 do you have? Have you tried yet to delete the drivers and let Windows reinstall them after a reboot? If it turns out there is a hardware issues with the camera and you are out of warranty a work around is to pick up a cheap USB webcam and use that for Zooming. :) I did that for a friend recently who had an old laptop with a bad camera. It was way cheaper than a replacement laptop!
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  • Leilani
    Leilani Member Posts: 1 New User
    I've taken a look at an identical post https://community.acer.com/en/discussion/564633/asap-i-cannot-get-my-front-facing-camera-to-work-switch-sw312-31 and it appears as though there's nothing I can do. I imagine it's too late for a refund or any other options like that, so it seems as though I've just lost a lot of money. It honestly hurts a lot to be screwed over like this, and my heart goes out to anyone experiencing a similar problem...
  • Leilani
    Leilani Member Posts: 1 New User
    I've taken a look at an identical post https://community.acer.com/en/discussion/564633/asap-i-cannot-get-my-front-facing-camera-to-work-switch-sw312-31 and it appears as though there's nothing I can do. I imagine it's too late for a refund or any other options like that, so it seems as though I've just lost a lot of money. It honestly hurts a lot to be screwed over like this, and my heart goes out to anyone experiencing a similar problem...
  • billsey
    billsey ACE Posts: 35,080 Trailblazer
    @Leilani is yours a SW312-31 model as well? Do you have the same symptoms where bringing up the camera gives a white screen? The error code 0xA00F4292 seems to be a timeout when requesting something from the camera, which would point to an issue with either the camera board or the cable. Are you still in warranty?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.