Unexpected Shut Down Acer Predator Helios 300

Suhaan
Suhaan Member Posts: 4 New User
edited November 2023 in 2020 Archives
I've had this laptop for about 2 months, and a week ago it started just shutting off randomly while I was playing games. I figured it was probably overheating, so I got an external fan, updated BIOS, and adjusted the power settings, and now it runs at lower temps but it still shuts down if I play any med-high spec games. I was monitoring the temps while playing VR today, and it stayed around 65-68 for maybe half an hour before shutting off, so I seriously doubt it's a temperature issue. However, I still don't know why this only happens during gameplay, and not during general browsing/internet use.

Any advice on what might be causing this issue?

Answers