Helios 500 AMD Ryzen (8 core) Laptop, Error "Radeon Software and Driver Version do not match"

Poor_Bear
Poor_Bear Member Posts: 23 Troubleshooter
edited November 2023 in 2020 Archives
I have the radeon software adrenaline 20.2 which was released earlier this month. Each time, I download the software, go through restart process and everything works fine after.

Out of the blue, couple days or weeks, it goes back and I have to re download it again. My screen will stutter during certain videos, especially facebook feed. Youtube videos are fine for a little then it starts doing the same. I don't know what is happening but I know that every time i reinstall the software, it goes back to working fine for a little. 

I'm so frustrated because I literally spent $150 to ship it in a couple weeks ago due to my graphics card reporting errors and they sent it back like this. If this goes on for much longer I cannot say that I will be purchasing Acer again. 

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 7,975 Pathfinder
    @Poor_Bear First download latest amd software 20.1.3 edition keep it save in download folder.
    Then download DDU(display driver uninstaller) after download boot in safe and run ddu to clean uninstall gpu driver then restart and run amd radeon software setup.

    Click yes if your problem solved 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • What happens when you install an older version of adrenalin?
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  • Poor_Bear
    Poor_Bear Member Posts: 23 Troubleshooter
    just installed newest version of adrenaline as recommended. 
  • Poor_Bear
    Poor_Bear Member Posts: 23 Troubleshooter
    I guess now we wait and see.
  • GAMING6698
    GAMING6698 ACE Posts: 7,975 Pathfinder
    @Poor_Bear make sure you are installing correct software according to your graphic card 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566