Laptop cuts power off randomly

phil120303
phil120303 Member Posts: 20 Troubleshooter
edited October 2023 in 2020 Archives
Hi, my acer aspire e5 576g-59ab cuts off power and doesn't turn on again unless plugged to the charger, I've traid several solutions and also tried the battery reset method but doesn't work, battery never passes 50% and at any battery level it just cuts off power, how can I fix this? Thank you!

Laptop Specs

i5-8250U, Nvidia mx150, 8gb ddr3 ram, 2tb hdd

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Sounds like a bad battery, run Hwinfo battery health and report back here with the result
    https://www.hwinfo.com/download/

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    edited March 2020
    I would check this button, putting some layers of electrical tape:



    Edited the content to hide sensitive information
    Acer-Samuel
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • phil120303
    phil120303 Member Posts: 20 Troubleshooter
    andylb said:
    Sounds like a bad battery, run Hwinfo battery health and report back here with the result
    https://www.hwinfo.com/download/
    I'll give it a try. Thanks!
  • phil120303
    phil120303 Member Posts: 20 Troubleshooter
    edited March 2020
    I would check this button, putting some layers of electrical tape:

    Edited the content to hide sensitive information
    Acer-Samuel
    I already did this however works only for sometime then problem occurs again
  • Try adding more layers of electrical tape until the button is actually pressed.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • phil120303
    phil120303 Member Posts: 20 Troubleshooter
    Try adding more layers of electrical tape until the button is actually pressed.
    okay I'll give it a try
  • phil120303
    phil120303 Member Posts: 20 Troubleshooter
    andylb said:
    Sounds like a bad battery, run Hwinfo battery health and report back here with the result
    https://www.hwinfo.com/download/

  • The battery is really wearing out. I recommend replacing it. Pay attention only to the voltage, which must be the same as the original battery:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • phil120303
    phil120303 Member Posts: 20 Troubleshooter
    The battery is really wearing out. I recommend replacing it. Pay attention only to the voltage, which must be the same as the original battery:

    Is it really supposed to wear out because I just bought this last Feb 2018? Is replacing the battery only the option to fix this? Thank you btw
  • What you can do is try to calibrate the battery, but I think it is already very worn out.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • phil120303
    phil120303 Member Posts: 20 Troubleshooter
    What you can do is try to calibrate the battery, but I think it is already very worn out.
    Okay thanks, might replace the battery soon!
  • You are welcome.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)