All laptop drivers are suddenly missing from official support website? Predator PT-715-51

Broko
Broko Member Posts: 18 Troubleshooter
edited December 2020 in Acer Software
Hi,
Today I wanted to find a few drivers / software that is missing after i restored a backup and I noticed that basically ALL drivers are missing from Acer's support website. No matter which model I search for, it keeps giving me "no results". I know for a fact that there used to be a bunch of available drivers at least for my model, but it seems all of them are gone now. Is this temporary or a more serious problem?
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Answers

  • laurent_14
    laurent_14 ACE Posts: 10,353 Trailblazer
    Hello,
    For what model?
    France
  • Broko
    Broko Member Posts: 18 Troubleshooter
    I tried many models but none had results. The one I am looking for is https://www.acer.com/ac/en/US/content/support-product/7352?b=1&fbclid=IwAR2ffUzYY65GAutlHKLyA3TAhJputIbGxYrv6oOpC7_CWf6DdhbdbbfBXEc

    a.k.a Predator PT-715-51
  • laurent_14
    laurent_14 ACE Posts: 10,353 Trailblazer
    I informed the Acer team for this issue.
    France
  • Ultraporing
    Ultraporing Member Posts: 1 New User
    And pretty much everything else in the support section is gone. You cant even search for any model. Got the same problem with the Acer Predator XB281HK Monitor.  
  • MasterAgentMiyazaki
    MasterAgentMiyazaki Member Posts: 10

    Tinkerer

    I also have this issue, just bought a new acer nitro 5 A517-51-71SB, can't find any drivers, not for anything in the support section
  • MasterAgentMiyazaki
    MasterAgentMiyazaki Member Posts: 10

    Tinkerer

    Here is the category dropdown, completely empty (The actual driver page for the A517-51 just shows an driver page without any model or drivers, only the driver categories but they are all empty, 0 files)
  • ANUJRANA78
    ANUJRANA78 Member Posts: 1 New User
    Same with me. I can't find any drivers for my acer nitro 5. IS acer removing models from their support?

  • MasterAgentMiyazaki
    MasterAgentMiyazaki Member Posts: 10

    Tinkerer

    Have the Acer team heard gotten back to you with an estimated time for the fix? @laurent_14
  • laurent_14
    laurent_14 ACE Posts: 10,353 Trailblazer
    Have the Acer team heard gotten back to you with an estimated time for the fix? @laurent_14
    Hello,
    No information for the moment. If you really need a driver, I can give you the direct official link to download it.
    France
  • eShield
    eShield Member Posts: 7 New User
    I am looking for drivers for A515-54-59W2,  I have 15 Laptops to installing Windows 10 Enterprise on for a Foodbank that needs them ASAP   support sites been down for too long.   
  • MasterAgentMiyazaki
    MasterAgentMiyazaki Member Posts: 10

    Tinkerer

    @laurent_14 I really do need drivers for the model. I have put in my old ssd, with OS and data. Removing old drivers and adding the relevant ones was the plan.  (Yes I know I could just copy data I needed, but I don't look forward to spend several days reconfiguring tons of software)

    I got Bluetooth and Wifi drivers from intel, I also got a gtx1660ti driver from Nvidia. but I don't have any other drivers
  • eShield
    eShield Member Posts: 7 New User
    I was able to download from here: 
     https://www.acer.com.cn/support.html?type=1
  • laurent_14
    laurent_14 ACE Posts: 10,353 Trailblazer
    @laurent_14 I really do need drivers for the model. I have put in my old ssd, with OS and data. Removing old drivers and adding the relevant ones was the plan.  (Yes I know I could just copy data I needed, but I don't look forward to spend several days reconfiguring tons of software)

    I got Bluetooth and Wifi drivers from intel, I also got a gtx1660ti driver from Nvidia. but I don't have any other drivers
    A517-51 Windows 10 64-bit:
    Category Vendor Description Version Size Date
    AHCI Intel SATA AHCI Driver 15.7.0.1014 17.2 MB 2017/08/14 download
    Audio Realtek Audio Driver 6.0.1.8451 359.0 MB 2018/10/19 download
    Bluetooth Intel Bluetooth Driver 19.60.0 84.4 MB 2017/08/14 download
    Bluetooth Atheros Bluetooth Driver (NFA435 Liteon) 10.0.0.312 56.7 MB 2017/08/14 download
    CardReader Realtek Card Reader Driver 10.0.15063.21299 16.2 MB 2017/08/14 download
    Chipset Intel Chipset Driver (Kabylake) 10.1.1.44 5.4 MB 2017/08/17 download
    IO Drivers Intel Serial IO Driver 30.100.1713.2 2.8 MB 2017/08/17 download
    Lan Realtek LAN Driver 10.16.323.2017 9.0 MB 2017/08/17 download
    Turbo Boost Intel Turbo Boost Driver 11.7.0.1028 77.2 MB 2017/08/17 download
    VGA NVIDIA VGA Driver 388.73 559.4 MB 2018/03/06 download
    VGA Intel VGA Driver 22.20.16.4691 290.1 MB 2017/08/14 download
    Wireless LAN Intel Wireless LAN Driver 19.60.0 324.7 MB 2017/08/14 download
    Wireless LAN Atheros Wireless LAN Driver (NFA435) 11.0.10434 38.9 MB 2017/08/14 download
    France
  • laurent_14
    laurent_14 ACE Posts: 10,353 Trailblazer
    eShield said:
    I am looking for drivers for A515-54-59W2,  I have 15 Laptops to installing Windows 10 Enterprise on for a Foodbank that needs them ASAP   support sites been down for too long.   
    A515-54 Windows 10 64-bit:
    Category Vendor Description Version Size Date
    Airplane Mode Acer Airplane Mode Driver 1.0.0.4 25.7 KB 2020/01/21 download
    Audio Realtek Audio Driver 6.0.8699.1 233.0 MB 2020/01/21 download
    Audio Console Realtek Audio Console Driver 1.3.179.0 8.7 MB 2020/01/21 download
    Bluetooth Intel Bluetooth Driver (AX201) 21.20.1.2 8.5 MB 2020/01/21 download
    Bluetooth Intel Bluetooth Driver (INT9462 and INT9560) 21.10.1.1 147.8 MB 2020/01/21 download
    Bluetooth Atheros Bluetooth Driver 10.0.0.910 56.0 MB 2020/01/21 download
    Chipset Intel Chipset Driver (for 10th Gen CPU) 10.1.27.2 3.2 MB 2020/01/21 download
    Chipset Intel Chipset Driver (for 8th Gen CPU) 10.1.15.6 3.2 MB 2020/01/21 download
    Fingerprint ELANTECH Fingerprint Driver 3.6.11001.10002 1.9 MB 2020/01/21 download
    IO Drivers Intel Serial IO Driver 30.100.1915.1 2.5 MB 2020/02/05 download
    IRST Intel IRST (Intel® Rapid Storage Technology) Driver 17.5.0.1017 239.6 MB 2020/01/21 download
    Lan Realtek LAN Driver 10.35.0510.2019 10.6 MB 2020/01/21 download
    Storage Intel Storage Driver 17.5.0.1017 3.9 MB 2020/02/05 download
    TouchPad Synaptics Touchpad Driver 19.0.25.10 632.1 KB 2020/01/21 download
    TouchPad ELANTECH Touchpad Driver 13.6.14.1 1.6 MB 2020/01/21 download
    Turbo Boost Intel Turbo Boost Driver 1919.14.0.1269 176.7 MB 2020/01/21 download
    VGA NVIDIA VGA Driver 441.37 736.6 MB 2020/01/21 download
    VGA NVIDIA VGA Driver (MX230) 441.37 736.6 MB 2020/01/21 download
    VGA Intel VGA Driver 26.20.100.6911 341.8 MB 2020/01/21 download
    Wireless LAN Intel Wireless LAN Driver 21.60.2.1 20.5 MB 2020/03/10 download
    Wireless LAN Atheros Wireless LAN Driver 12.0.0.910 39.5 MB 2020/01/21 download
    France
  • laurent_14
    laurent_14 ACE Posts: 10,353 Trailblazer
    Broko said:
    I tried many models but none had results. The one I am looking for is https://www.acer.com/ac/en/US/content/support-product/7352?b=1&fbclid=IwAR2ffUzYY65GAutlHKLyA3TAhJputIbGxYrv6oOpC7_CWf6DdhbdbbfBXEc

    a.k.a Predator PT-715-51
    PT715-51 Windows 10 64-bit:
    Category Vendor Description Version Size Date
    AHCI Intel SATA AHCI Driver 15.2.13.1049 12.5 MB 2017/08/09 download
    Audio Realtek Audio Driver 6.0.1.8216 534.7 MB 2017/08/09 download
    Bluetooth QUALCOMM Bluetooth Driver 10.0.0.309 57.9 MB 2017/08/09 download
    Chipset Intel Chipset Driver 10.1.1.44 5.4 MB 2017/08/09 download
    IO Drivers Intel Serial IO Driver 30.100.1713.2 2.8 MB 2017/08/09 download
    Lan Killer LAN Driver 1.3.1314 69.0 MB 2017/08/09 download
    Thunderbolt Intel Thunderbolt Driver 16.3.59.250 72.5 MB 2017/08/09 download
    Turbo Boost Intel Turbo Boost Driver 11.7.0.1028 77.0 MB 2017/08/09 download
    VGA NVIDIA VGA Driver 382.64 557.6 MB 2017/08/09 download
    VGA Intel VGA Driver 21.20.16.4599 242.3 MB 2017/08/09 download
    Wireless LAN Atheros Wireless LAN Driver 1.3.1314 53.4 MB 2017/08/09 download
    France
  • laurent_14
    laurent_14 ACE Posts: 10,353 Trailblazer
    And pretty much everything else in the support section is gone. You cant even search for any model. Got the same problem with the Acer Predator XB281HK Monitor.  
    XB281HK Windows 8 64-bit:
    Category Vendor Description Version Size Date
    Monitor Acer Monitor Drivers 1.0 3.9 KB 2015/10/01 download
    Category Vendor Description Version Size Date
    Label Acer Energy Efficiency Label 1.0 52.9 KB 2016/02/02 download
    QuickStartGuide Acer Quick Start Guide 1.0 478.2 KB 2015/10/01 download
    User Manual Acer User Manual 1.0 1.3 MB 2015/10/01 download
    France
  • laurent_14
    laurent_14 ACE Posts: 10,353 Trailblazer
    The support website works again ;).
    France
  • eShield
    eShield Member Posts: 7 New User
    I was able to download from here: 
     https://www.acer.com.cn/support.html?type=1
  • adsff
    adsff Member Posts: 1 New User
    I need acer E1-572G drivers for windows 10 x64
    acer support doesnt work at the moment
    plz give me direct link for that, thanks
  • MoonWatcher
    MoonWatcher Member Posts: 1 New User
    I have the same problem as well on Nitro 5 AN515-43. Is there an alternate source for the drivers or does anyone know when this problem will be fixed?