All laptop drivers are suddenly missing from official support website? Predator PT-715-51

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Broko
Broko Member Posts: 18 Troubleshooter
edited December 2020 in Acer Software
Hi,
Today I wanted to find a few drivers / software that is missing after i restored a backup and I noticed that basically ALL drivers are missing from Acer's support website. No matter which model I search for, it keeps giving me "no results". I know for a fact that there used to be a bunch of available drivers at least for my model, but it seems all of them are gone now. Is this temporary or a more serious problem?
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Answers

  • laurent_14
    laurent_14 ACE Posts: 10,093 Trailblazer
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    Hello,
    For what model?
    France
  • Broko
    Broko Member Posts: 18 Troubleshooter
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    I tried many models but none had results. The one I am looking for is https://www.acer.com/ac/en/US/content/support-product/7352?b=1&fbclid=IwAR2ffUzYY65GAutlHKLyA3TAhJputIbGxYrv6oOpC7_CWf6DdhbdbbfBXEc

    a.k.a Predator PT-715-51
  • laurent_14
    laurent_14 ACE Posts: 10,093 Trailblazer
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    I informed the Acer team for this issue.
    France
  • Ultraporing
    Ultraporing Member Posts: 1 New User
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    And pretty much everything else in the support section is gone. You cant even search for any model. Got the same problem with the Acer Predator XB281HK Monitor.  
  • MasterAgentMiyazaki
    MasterAgentMiyazaki Member Posts: 10

    Tinkerer

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    I also have this issue, just bought a new acer nitro 5 A517-51-71SB, can't find any drivers, not for anything in the support section
  • MasterAgentMiyazaki
    MasterAgentMiyazaki Member Posts: 10

    Tinkerer

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    Here is the category dropdown, completely empty (The actual driver page for the A517-51 just shows an driver page without any model or drivers, only the driver categories but they are all empty, 0 files)
  • ANUJRANA78
    ANUJRANA78 Member Posts: 1 New User
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    Same with me. I can't find any drivers for my acer nitro 5. IS acer removing models from their support?

  • MasterAgentMiyazaki
    MasterAgentMiyazaki Member Posts: 10

    Tinkerer

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    Have the Acer team heard gotten back to you with an estimated time for the fix? @laurent_14
  • laurent_14
    laurent_14 ACE Posts: 10,093 Trailblazer
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    Have the Acer team heard gotten back to you with an estimated time for the fix? @laurent_14
    Hello,
    No information for the moment. If you really need a driver, I can give you the direct official link to download it.
    France
  • eShield
    eShield Member Posts: 7 New User
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    I am looking for drivers for A515-54-59W2,  I have 15 Laptops to installing Windows 10 Enterprise on for a Foodbank that needs them ASAP   support sites been down for too long.   
  • MasterAgentMiyazaki
    MasterAgentMiyazaki Member Posts: 10

    Tinkerer

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    @laurent_14 I really do need drivers for the model. I have put in my old ssd, with OS and data. Removing old drivers and adding the relevant ones was the plan.  (Yes I know I could just copy data I needed, but I don't look forward to spend several days reconfiguring tons of software)

    I got Bluetooth and Wifi drivers from intel, I also got a gtx1660ti driver from Nvidia. but I don't have any other drivers
  • eShield
    eShield Member Posts: 7 New User
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    I was able to download from here: 
     https://www.acer.com.cn/support.html?type=1
  • laurent_14
    laurent_14 ACE Posts: 10,093 Trailblazer
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    @laurent_14 I really do need drivers for the model. I have put in my old ssd, with OS and data. Removing old drivers and adding the relevant ones was the plan.  (Yes I know I could just copy data I needed, but I don't look forward to spend several days reconfiguring tons of software)

    I got Bluetooth and Wifi drivers from intel, I also got a gtx1660ti driver from Nvidia. but I don't have any other drivers
    A517-51 Windows 10 64-bit:
    Category Vendor Description Version Size Date
    AHCI Intel SATA AHCI Driver 15.7.0.1014 17.2 MB 2017/08/14 download
    Audio Realtek Audio Driver 6.0.1.8451 359.0 MB 2018/10/19 download
    Bluetooth Intel Bluetooth Driver 19.60.0 84.4 MB 2017/08/14 download
    Bluetooth Atheros Bluetooth Driver (NFA435 Liteon) 10.0.0.312 56.7 MB 2017/08/14 download
    CardReader Realtek Card Reader Driver 10.0.15063.21299 16.2 MB 2017/08/14 download
    Chipset Intel Chipset Driver (Kabylake) 10.1.1.44 5.4 MB 2017/08/17 download
    IO Drivers Intel Serial IO Driver 30.100.1713.2 2.8 MB 2017/08/17 download
    Lan Realtek LAN Driver 10.16.323.2017 9.0 MB 2017/08/17 download
    Turbo Boost Intel Turbo Boost Driver 11.7.0.1028 77.2 MB 2017/08/17 download
    VGA NVIDIA VGA Driver 388.73 559.4 MB 2018/03/06 download
    VGA Intel VGA Driver 22.20.16.4691 290.1 MB 2017/08/14 download
    Wireless LAN Intel Wireless LAN Driver 19.60.0 324.7 MB 2017/08/14 download
    Wireless LAN Atheros Wireless LAN Driver (NFA435) 11.0.10434 38.9 MB 2017/08/14 download
    France
  • laurent_14
    laurent_14 ACE Posts: 10,093 Trailblazer
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    eShield said:
    I am looking for drivers for A515-54-59W2,  I have 15 Laptops to installing Windows 10 Enterprise on for a Foodbank that needs them ASAP   support sites been down for too long.   
    A515-54 Windows 10 64-bit:
    Category Vendor Description Version Size Date
    Airplane Mode Acer Airplane Mode Driver 1.0.0.4 25.7 KB 2020/01/21 download
    Audio Realtek Audio Driver 6.0.8699.1 233.0 MB 2020/01/21 download
    Audio Console Realtek Audio Console Driver 1.3.179.0 8.7 MB 2020/01/21 download
    Bluetooth Intel Bluetooth Driver (AX201) 21.20.1.2 8.5 MB 2020/01/21 download
    Bluetooth Intel Bluetooth Driver (INT9462 and INT9560) 21.10.1.1 147.8 MB 2020/01/21 download
    Bluetooth Atheros Bluetooth Driver 10.0.0.910 56.0 MB 2020/01/21 download
    Chipset Intel Chipset Driver (for 10th Gen CPU) 10.1.27.2 3.2 MB 2020/01/21 download
    Chipset Intel Chipset Driver (for 8th Gen CPU) 10.1.15.6 3.2 MB 2020/01/21 download
    Fingerprint ELANTECH Fingerprint Driver 3.6.11001.10002 1.9 MB 2020/01/21 download
    IO Drivers Intel Serial IO Driver 30.100.1915.1 2.5 MB 2020/02/05 download
    IRST Intel IRST (Intel® Rapid Storage Technology) Driver 17.5.0.1017 239.6 MB 2020/01/21 download
    Lan Realtek LAN Driver 10.35.0510.2019 10.6 MB 2020/01/21 download
    Storage Intel Storage Driver 17.5.0.1017 3.9 MB 2020/02/05 download
    TouchPad Synaptics Touchpad Driver 19.0.25.10 632.1 KB 2020/01/21 download
    TouchPad ELANTECH Touchpad Driver 13.6.14.1 1.6 MB 2020/01/21 download
    Turbo Boost Intel Turbo Boost Driver 1919.14.0.1269 176.7 MB 2020/01/21 download
    VGA NVIDIA VGA Driver 441.37 736.6 MB 2020/01/21 download
    VGA NVIDIA VGA Driver (MX230) 441.37 736.6 MB 2020/01/21 download
    VGA Intel VGA Driver 26.20.100.6911 341.8 MB 2020/01/21 download
    Wireless LAN Intel Wireless LAN Driver 21.60.2.1 20.5 MB 2020/03/10 download
    Wireless LAN Atheros Wireless LAN Driver 12.0.0.910 39.5 MB 2020/01/21 download
    France
  • laurent_14
    laurent_14 ACE Posts: 10,093 Trailblazer
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    Broko said:
    I tried many models but none had results. The one I am looking for is https://www.acer.com/ac/en/US/content/support-product/7352?b=1&fbclid=IwAR2ffUzYY65GAutlHKLyA3TAhJputIbGxYrv6oOpC7_CWf6DdhbdbbfBXEc

    a.k.a Predator PT-715-51
    PT715-51 Windows 10 64-bit:
    Category Vendor Description Version Size Date
    AHCI Intel SATA AHCI Driver 15.2.13.1049 12.5 MB 2017/08/09 download
    Audio Realtek Audio Driver 6.0.1.8216 534.7 MB 2017/08/09 download
    Bluetooth QUALCOMM Bluetooth Driver 10.0.0.309 57.9 MB 2017/08/09 download
    Chipset Intel Chipset Driver 10.1.1.44 5.4 MB 2017/08/09 download
    IO Drivers Intel Serial IO Driver 30.100.1713.2 2.8 MB 2017/08/09 download
    Lan Killer LAN Driver 1.3.1314 69.0 MB 2017/08/09 download
    Thunderbolt Intel Thunderbolt Driver 16.3.59.250 72.5 MB 2017/08/09 download
    Turbo Boost Intel Turbo Boost Driver 11.7.0.1028 77.0 MB 2017/08/09 download
    VGA NVIDIA VGA Driver 382.64 557.6 MB 2017/08/09 download
    VGA Intel VGA Driver 21.20.16.4599 242.3 MB 2017/08/09 download
    Wireless LAN Atheros Wireless LAN Driver 1.3.1314 53.4 MB 2017/08/09 download
    France
  • laurent_14
    laurent_14 ACE Posts: 10,093 Trailblazer
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    And pretty much everything else in the support section is gone. You cant even search for any model. Got the same problem with the Acer Predator XB281HK Monitor.  
    XB281HK Windows 8 64-bit:
    Category Vendor Description Version Size Date
    Monitor Acer Monitor Drivers 1.0 3.9 KB 2015/10/01 download
    Category Vendor Description Version Size Date
    Label Acer Energy Efficiency Label 1.0 52.9 KB 2016/02/02 download
    QuickStartGuide Acer Quick Start Guide 1.0 478.2 KB 2015/10/01 download
    User Manual Acer User Manual 1.0 1.3 MB 2015/10/01 download
    France
  • laurent_14
    laurent_14 ACE Posts: 10,093 Trailblazer
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    The support website works again ;).
    France
  • eShield
    eShield Member Posts: 7 New User
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    I was able to download from here: 
     https://www.acer.com.cn/support.html?type=1
  • adsff
    adsff Member Posts: 1 New User
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    I need acer E1-572G drivers for windows 10 x64
    acer support doesnt work at the moment
    plz give me direct link for that, thanks
  • MoonWatcher
    MoonWatcher Member Posts: 1 New User
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    I have the same problem as well on Nitro 5 AN515-43. Is there an alternate source for the drivers or does anyone know when this problem will be fixed?