PH317-53-7777 Horrible sound. No Trueharmony, no Dolby.

Rodnightrider
Rodnightrider Member Posts: 5 New User
edited November 2023 in 2020 Archives
I just got this laptop Predator PH317-53-7777 which is supposed to come with Acer Trueharmony, which is nowhere to be found. Not on the speakers properties, just nowhere.
Laptop does not even include Dolby.
Sound is totally awful.
I have downloaded and installed audio drivers from Acer website (which should include TrueHarmony), nothing changes.
Sound is a mess.
Contacted customer support online... no help, clueless guy said trueharmony is an upgrade to the laptop, that's why it is not included. He had no idea how should I get Trueharmony.
I attach screenshots.
Please someone tell me how to fix this. This is an expensive laptop, sound is horrible, only works well with bluetooth speakers.
Thanks.
 

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,478 Trailblazer
    Hi,
    You could try installing driver version 6.0.1.8666 from Acer support site after uninstalling version 6.0.8904.1, it has Waves App which may help improve the sound but I couldn't find any info about Trueharmony or Dolby.
    https://www.acer.com/ac/en/GB/content/support-product/8051?b=1

    Hope that helps.


  • Rodnightrider
    Rodnightrider Member Posts: 5 New User
    Hi Brummy. My laptop has Waves Maxx already. No TrueHarmony however, which is listed on the product description as included.
    Thanks.
  • brummyfan2
    brummyfan2 ACE Posts: 28,478 Trailblazer
    Hi,
    I have no idea why Trueharmony missing from your laptop but please wait for someone else to chime in.

  • StevenGen
    StevenGen ACE Posts: 12,204 Trailblazer

    First, uninstall all your existing audio drivers (see list below) completely on your Predator PH317-53-7777 through "Device manager", then reinstall the Audio Driver Realtek v6.0.1.8666,  the Audio Console Driver Realtek v1.2.174.0 and the Audio Utility Waves v1.0.63.0  and reboot, which should fix the "TrueHarmony" which is part of your audio drivers. Go to Acer support site and download the Audio driver in your country or from here: https://www.acer.com/ac/en/GB/content/support-product/8051?b=1


  • Rodnightrider
    Rodnightrider Member Posts: 5 New User
    Hi Steven. I did like you said.
    Downloaded the driver from the link you posted. This is what I got:

    None of these files does anything.
    I searched the internet for the driver, and I managed to find and install this:


    I uninstalled the audio console as per your instructions. Then tried to install the one I downloaded from your link, no way. I get this:


    I also uninstalled Waves, tried to install the new one. No way.

    So, at the time I'm still with no TrueHarmony, no Audio Console, no Waves.
    Laptop has horrible sound quality.
    Totally stuck.
    Thanks anyway. 



  • Rodnightrider
    Rodnightrider Member Posts: 5 New User
    Just restored the laptop to factory settings... same story. No Trueharmony anywhere.
  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    edited March 2020
    There is no mention that your laptop comes with either TrueHarmony or Dolby. TrueHarmony seems to be for their value laptop (TrueHarmony is made by acer themselves to save money). Gaming laptop gets the premium waves audio (which acer has to pay licensing fee to waves). 

    https://www.acer.com/ac/en/CA/content/predator-series/predatorhelios300

    https://www.acer.com/ac/en/US/content/predator-model/NH.Q5PAA.002
  • Rodnightrider
    Rodnightrider Member Posts: 5 New User
    Hi Joe.

    As you can see in the product description, it says it includes TrueHarmony.


  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    edited March 2020
    3 possibilities

    1) features are subject to change (it's in the small print in acer's web page).
    2) retailer mislabeled it.

    You can check the acer aspire xc-704 desktop computer. Windows 8 has bluetooth driver, but Windows 10 doesn't. Same computer model.

    https://community.acer.com/en/discussion/417737/cannot-find-or-connect-to-bluetooth-on-acer-xc-704-i-have-tried-most-things-can-any-one-help

    So the retailer advertised the old spec with bluetooth --- but acer said it did not come with bluetooth. The retailer had to eat the profits by giving the customer a usb bluetooth dongle for free.

    3) Since Microsoft moved stuff and all the GUI around every 6 months, Realtek moved stuff around. Then Acer also moved stuff around. So it might be the case that trueharmony was inside realtek audio console in the past, but it's moved to somewhere else (and you can't find it).

    I don't think you have Acer Purified Voice either. Look at all the laptop models.

    https://www.acer.com/ac/en/CA/content/innovations-audio

    I am still leaning towards my original hypothesis. Acer trueharmony is a home grown value feature given away to their value laptop models. You bought a premium gaming laptop, so it came with premium waves audio enhancements. The retailer mislabeled the feature set.

    Just think about it --- they don't want you to have 3 different equalizers working at the same time --- that will surely ruin your sound.
  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    You can start a new thread in this predator subforum asking whether ANYONE with a predator laptop has trueharmony and purifiedvoice, that will give you a definitive answer on whether predator laptops come with trueharmony and purifiedvoice.
  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    More specifically, you can start a thread asking whether anyone with a predator laptop with waves audio also have trueharmony.