XF240H out of the box and no image

Barbara123
Barbara123 Member Posts: 2 New User
edited February 22 in 2020 Archives
Hey Everyone.  I'm not tech savvy so my terminology may not be on.  I bought two Acer XF240H monitors to work with my Surface laptop.  I've been unable to get an image on either monitor.  I've tried two different types of connections: 1) HDMI from the monitor to mini display into my docking station, 2) DVI from the monitor to adapter to mini display into my docking station.  Neither method has been successful.  I had my tech guy try to help me remotely but he had no success.  I'm using Windows 10 if that matters.  Help would be appreciated.  I'm trying to work from home during this pandemic.

Answers

  • billsey
    billsey ACE Posts: 34,313 Trailblazer
    What docking station are you using? Can you show a picture of the ports?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Barbara123
    Barbara123 Member Posts: 2 New User
    billsey said:
    What docking station are you using? Can you show a picture of the ports?
    It’s the one that came with my Surface. 
  • billsey
    billsey ACE Posts: 34,313 Trailblazer
    OK, I think those ports are DisplayPort only, not HDMI or DVI.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.