Black Screen after logging in

AmbitionsD
AmbitionsD Member Posts: 4 New User
edited December 2023 in 2020 Archives
My Nitro an515-53-52fa is super slow with logging in and everytime i get through the log in it goes to a black screen and only shows the mouse cursor and nothing else :( I don't what is the issue

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    First try a battery reset then report back. Unplug your laptop then press and hold the Power button for 15 seconds. Leave it alone for 15 minutes then plug in and Power up

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • AmbitionsD
    AmbitionsD Member Posts: 4 New User
    andylb said:
    First try a battery reset then report back. Unplug your laptop then press and hold the Power button for 15 seconds. Leave it alone for 15 minutes then plug in and Power up
    Still got a black screen after battery resetting it
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Turn off the unit. Try to do install a fresh copy of Windows by following my instructions

    1. Press and hold the Power key for 5 seconds to power the system off completely.
    2. Turn on the computer and press the Alt and F10 keys at the same time immediately on startup
    3. You should see a message that says "Please Wait" and your computer will boot to a blue screen that says "Choose an option."
    4. Select Troubleshoot.
    5. Click Reset this PC.
    6. Pick a recovery option: Keep my files or Remove everything.
    7. Click Next and follow the instructions on the screen.

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • AmbitionsD
    AmbitionsD Member Posts: 4 New User
    andylb said:
    Turn off the unit. Try to do install a fresh copy of Windows by following my instructions

    1. Press and hold the Power key for 5 seconds to power the system off completely.
    2. Turn on the computer and press the Alt and F10 keys at the same time immediately on startup
    3. You should see a message that says "Please Wait" and your computer will boot to a blue screen that says "Choose an option."
    4. Select Troubleshoot.
    5. Click Reset this PC.
    6. Pick a recovery option: Keep my files or Remove everything.
    7. Click Next and follow the instructions on the screen.
    i've done that before as well and it comes up with an error and says no changes were made
  • GLM
    GLM Member Posts: 52 Troubleshooter
    Try this , Reinstall your graphics card 
    Or revert back.to.the.previos version.
    Just hit Search tab and Search for Device Manager ,  ~Display Adaptor
  • AmbitionsD
    AmbitionsD Member Posts: 4 New User
    GLM said:
    Try this , Reinstall your graphics card 
    Or revert back.to.the.previos version.
    Just hit Search tab and Search for Device Manager ,  ~Display Adaptor
    i tried reverting to a previous version it wouldn't let me

  • Meraj
    Meraj Member Posts: 5

    Tinkerer

    I am facing same issue tried all possible ways. Did you get resolution?