Waiting for repair, chat said they would send UPS label via email...

Adawesome1
Adawesome1 Member Posts: 11 New User
edited November 2023 in 2020 Archives
On my second RMA of my chromebook this year...chatted with support on Monday and they opened another case and said they would email a UPS label but I havnt seen anything show up yet. Any ideas where it could be? I assume maybe some parts of support are shut down?

Answers

  • Have you checked your trash and spam box? Regarding your question, I don't know what the technical support procedure will be in your country, because of the pandemic.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Adawesome1
    Adawesome1 Member Posts: 11 New User
    I checked my all my folders and haven’t seen anything. This is the second time I’ve had to send this mode back for repair in a month so I’m familiar with the process. I just wasn’t sure if because of the situation we are in, support was on hold
  • Has the problem with the CB515-1H display returned?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Adawesome1
    Adawesome1 Member Posts: 11 New User
    I’m not sure. It’s not doing anything at all now. The first issue was display related. Keyboard was lighting and the charging light showed activity. Now it does nothing. No charge light, no power at all. Charger is working because I tested it on a Samsung tablet. 
  • Did you check the status of the repair request on the Acer website?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Adawesome1
    Adawesome1 Member Posts: 11 New User
    I did, it says awaiting product return. Im trying to get on with chat support now. Just waited 20 minutes and when it was my turn it said canceled! Trying again... not having a good experience
  • Were you able to talk to the attendant?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Adawesome1
    Adawesome1 Member Posts: 11 New User
    Still waiting...#2 in the queue after 16 minutes
  • Adawesome1
    Adawesome1 Member Posts: 11 New User
    Annnnnddd I got disconnected again after another 20 minutes. Once it gets down to 1 ahead of me it says "

    Status: Canceled

    There are no agents available to chat with you right now. Please try again later."

    Anybody got any ideas on where I go from here?
  • I believe that because of the pandemic, some employees may be working from home. Have you tried to contact technical support by phone?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Adawesome1
    Adawesome1 Member Posts: 11 New User
    I have not, trying to avoid the phone as much as possible. Trying chat support again this morning