Brand New Acer Nitro 5 not turning on

ptb
ptb Member Posts: 2 New User
edited December 2023 in 2020 Archives
I just got a brand new Acer Nitro 5 AN517-51. I tried turning it on once right out of the box but It didnt turn on. I assumed it had no battery so I started to charge it. I have been charging it for several hours trying every once in a while to turn it on but nothing is working. The battery charge indication light was orange but has now turned blue and still isnt turning on. 

Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    DOA? Why didn`t you plugged in in the store to verify if it boots? Best option is to return for replacement.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • ptb
    ptb Member Posts: 2 New User
    batmalin said:
    DOA? Why didn`t you plugged in in the store to verify if it boots? Best option is to return for replacement.
    I ordered it online, planning on returning it in the morning if no other support sources help
  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited March 2020
    Well you can try with external monitor to check if BIOS  POST 
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158